First things first, we couldn't have found a better childminder and are lucky and more than happy that we found Sophia. Right from the beginning our baby girl felt at home and in no time she was super excited to make her way to Sophia's home in the morning for a day of fun and games. Our baby was pretty small when we were first started (7 months) so we were obviously apprehensive about leaving her with someone else for a day, but it couldn't have gone smoother and Sophia helped us as parents enormously to feel comfortable and secure.

Sophia's calm demeanour makes it easy for baby as well as parents to feel relaxed and settle in. She provides a great setting and does plenty of fun activities with the little ones. At first we thought that not having access to a garden might be an issue but Sophia brings out the kids regularly and often and having Butterfield Green just around the corner is definitely a plus. Also, if it weren't for Sophia, we might have missed out on some important milestones that our baby reached; but now we know that her first word was 'ball'.

Thanks to the famly app, parents are always informed on everything that happens throughout the day and in the evening Sophia even shares pictures with all parents which is great. We recently relocated to another country so sadly had to say goodbye to Sophia, Bella who is equally great with the kids and all the little ones who had quickly become a cherished part of our lives. We know that our baby will miss her and so will we.

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• Communication