Rana

Unfortunately, we can’t recommend Rana

I don’t usually write negative reviews, but I feel this space needs more honest feedback, especially for families who don’t have the support of a village around them.

We first got in touch with Rana in April because my wife was due to return to work in June. We agreed that Rana will work with us on an ad hoc basis as a transition before starting full-time in June.

Things started off really well. Rana was proactive, kind, and very helpful with both our son and around the house.

However, after a couple of weeks of working full-time, things started to go downhill.

Communication became very difficult. She would either misunderstand or completely ignore what we asked of her. She insisted on doing things her own way, often pushing to take our son out even when he had already been outside that day. We explained that, with his meals and naps, one outing (to the library, soft play or the children centre) was more than enough, but our wishes were repeatedly disregarded.

She also spent hours on her phone while our son is napping. On many occasions, she didn’t notice when he woke up from his nap.

On one occasion, a side table fell on him while she was sitting nearby.

Attendance and reliability also became a major issue. She would often message us at the last minute to say she had a doctor’s appointment and would not be coming in. We repeatedly explained that we needed as much notice as possible so we could make alternative childcare arrangements, but this never improved.

The way she left was particularly unprofessional. At 11 p.m. on a Sunday evening, she messaged my wife to say she would not be returning because she was “unwell” and needed to focus on her health. We later discovered this was untrue through a parents’ group, where she told another family that she was available to start immediately.

Our experience was extremely disappointing. Reliability, communication, honesty, and respect for parents’ wishes are essential qualities in someone caring for a child, and unfortunately, our experience fell far short of those expectations.

• Overall
• Communication

by Othman on 04/07/2026

Response by Rana on 04/07/2026:

Thank you for your review and for your ‘honest’ feedback.

I feel better now that my assignment with you has ended.

We had an interview and trial process before starting, where clear agreements were made about care, including that the child could be taken out and the places he was allowed to go. Those agreements and procedures were followed.

*Outings*
Despite what was agreed, every time I took the child out, a parent would arrive around 10 minutes later. It felt like I was being followed or checked on. If you had concerns such as sunscreen, these could have been communicated by message or phone call instead.
Having parents appear each time also meant the child would see you and want to go back, which made it impossible to do the job as a nanny effectively.

*Naps and supervision*
The child napped in a separate room. You had access to the camera and I asked for access as well, since my job is to supervise him. You said no, it was okay, and asked me to just keep the door slightly open. During nap times, once childcare-related tasks were done such as preparing his food, that was my break time. I did not have phone calls and kept volume to a minimum so as not to wake him. I was hired as a nanny, not as a maid, cleaner, or general housekeeper.

*Hours and scheduling*
We agreed on shift lengths during the interview. However, shifts were often cancelled on the day, or I would be given a few hours of work and then sent home. Regarding appointments, as I stated in the interview, I gave you prior notice of the days I would need off.

*Treatment*
I do not appreciate being followed around and undermined. You hired me as a nanny because you are in employment and need support with childcare. It is difficult to understand that need when there was clearly time to monitor everything I did as well as the child.

*Safety*
The claim that a side table fell on the child is not accurate. He is learning to stand and walk. I supervised him at all times and moved him away from anything I thought could be a risk.

Recommended

Rana has been absolutely wonderful with our six-month-old son. She comes twice a week for a couple of hours and has quickly become someone we really trust with him. She is very gentle, attentive, and clearly experienced with babies.
What I particularly appreciate is how supportive she has been not only with the baby but also with me as a new mum. She has helped with practical things like preparing food and introducing solids, organising baby clothes, and sharing helpful advice. Her presence in the house is calm and reassuring, and our son is always happy and relaxed with her.
Rana is reliable, kind, and thoughtful. I would happily recommend her to any family looking for someone caring and trustworthy to help with their baby.

• Overall

by Gloria on 09/03/2026

Kind and patient nanny for our newborn baby

Rana supported us with our newborn for a few months until we had to relocate out of country. I’m more than happy to recommend her as she is responsible, kind and patient with us and the baby. She joined us to care for our 2.5 month old baby boy at the time and he liked her from the start! Rana can read baby cues well and her duties included bathing the baby, taking the baby for sensory classes, feeding , burping, helping baby sleep and more. We are glad to have linked up with Rana and work with her. Thank you so much Rana !

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by victoria on 07/01/2026

Reliable, Experienced, Capable - High Recommend

Rana looked after my baby since she was 10 months and was able to immediately establish a good relationship and bonded very quickly. She is very caring, willing to adapt to the family needs, such as advised sleep schedules, activities and bath times. She also takes my baby to children centre and parks helping her to develop mentally and physically. She prepares healthy nutritious lunch and dinner which really helps me to not have to cook in the evening for the baby. She can soothe my baby to sleep which is sometimes even hard for me, so it's been wonderful to see how Rana has been able to quickly adapt to the baby's sleep association and master it. She has also been flexible on times when I needed her to start earlier or do an extra day.

Rana has given me the confidence to return back to work because I know she will take good care of my baby. She is very capable and have a wealth of experience with children and always considerate of others.

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by Jenny on 15/05/2024

Experianced, kind, loving and competent

Rana started working with my daughter Maya when she was nine months old and has been absolutely amazing with her literally from day  one.


She has a calm confidence about her and was able to soothe Maya and put her to sleep from the first few days she was with us. As Maya grew and started eating more solid foods Rana has been making delicious well balanced meals for her and has been extremely patient and caring in making sure Maya (who is a bit fussy with food) eats a nutritious diet every day.


They also play really well together both at home and at their daily playground jaunts and Maya has learned so much from Rana including songs and how to count etc. It is lovely to see them both enjoying each others company so much!


Rana has also been extremely reliable and flexible - my partner and I both work in finance which often entails long hours without much notice and we could not have done our jobs without Rana having been extremely flexible and understanding.


As Maya has grown Rana has been like a part of our family and there is a loving bond between them which is amazing to see. I am starting a new chapter in my career and we no longer need a full time nanny but we are sad to say goodbye to Rana - she will be much missed not least by Maya!

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by Aisha on 25/05/2023