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Zee
Childminder
Newcastle Upon Tyne

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2 stars

Frequently Sending Twins Home

Reviewed

We were with Zee for a short period, approximately 2-3 months and during this time, our twins did not have 1 full week of attendance due to "almost" a fever or "runny nappies". We took her word for it to begin with but after joking about what she'd send them.home for the next time..we began to suspect something wasn't right and a pattern was emerging.
This was on a weekly basis and we ended up with almost no services rendered but happy to receive payments.
Twin 1 was also always very distressed going to her and we couldn't figure out why. It turns out they were being kept in the small living room for most of the day and being put into buggies to have naps.
We since changed care providers and have not had 1 incidence of being told they can't attend due to whatever ailment etc. They've been attending since September and not 1 incidence. A stark contrast to the stress of not knowing when Zee would send them home each time. As a solicitor, I was unable to book meetings and work because we were never sure what point of the day she'd try to send them home. Unfortunately, as much as I'd have liked to say more positive, I can't and don't recommend this provider if your child requires space to roam etc.
We had tried to withdraw from services early on and gave notice however she convinced me to try and stay another month. The same pattern continued so we just withdrew our children and paid her fees. It was a very stressful and difficult first child minding experience.

  • 2 stars Overall
  • 1 stars Setting
  • 5 stars Cleanliness
  • 4 stars Food
  • 3 stars Communication
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Sonia