Rab

Avoid. Rude. Unprofessional

I am absolutely disappointed with the way Jumyea runs her childminding services. She has been rude and disrespectful in her communication to me on several occasions.

Avoid because:
• Dreadful customer service
• very poor communication. Rude and disrespectful
• unorganised
• Keeps changing the contracts
• Has the TV on when kids are there
• Several times my child came home absolutely hungry despite her saying she fed them
• Overcharged me on invoices for food that I brought in myself
• Doesn't respond well to feedback e.g. child was hungry
• Too much paperwork and constant changes
• I had my child booked with her for 2 days and she told me on the day that she took another child on instead
• Too many rules and drama, causing unnecessary stress
• Unnecessary fees charged

If you are looking for peace of mind when using a childminder you WON'T get it with her.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Rab about Jumyea (Childminder) on 30/05/2025

Response by Jumyea on 30/05/2025:

This is a completely fake review which is filled with lies. I have never overcharged for food or given unnecessary charges. My house is ofsted checked and my duty officer also has been to my house multiple times and knows that my environment is clean and safe.
This parent treated me like a slave and never talked to me appropriately. She never said thank you, please or appreciated anything I did from the very beginning.
She tells me last minute when she needs childcare when I already have children booked. To properly look after each child I cannot take last minute bookings on the day of. I repeatedly asked for the dates she needs before the beginning of each week yet she does not do this.
My contracts and policies are amended yearly. I informed the parent of this and sent her the policies and contracts to read through. Yet she did not do this. The first contract signed was not the full contract hence why I asked for additional information such as the emergency contact for the child. There was barely anything new or anything that had changed for this child. I only needed additional information for safeguarding the child. Everything remained the same, if only she read it through it and discussed it with me.
I have only ever sent her two invoices. One was for three days in April and one for May 2025. I have all evidence of these me clearly shows I never overcharged for anything.
This review is based off spite and is not true. I look after other children whose parents I have never got a complaint or had an issue from.

I have all evidence, video, pictures and texts to disprove this parent’s lies.