Gail

Felt let down

Friendly and bubbly at first but unfortunately Claudia is unreliable and irresponsible. She regularly cancels at the last minute, is always late collecting my daughter and does what’s convenient for her without keeping to my vunerable childs routine (feeding/naps) after many requests. My daughter attended for several months until i was just fed up of the poor service and lack of communication. When it came to my daughters last day, Claudia messaged the night before to say she couldn’t have her for no real reason and left me high and dry.

• Overall
• Food
• Communication

by Gail about Claudia (Childminder) on 02/07/2023

Response by Claudia on 02/07/2023:

I’m very sad to read this review. It is untrue you left because you were
fed up, you didn’t agree with the contract which is fine and I understood.
I wish you had of voiced any concerns or complaints directly to me during
the time I was caring for your child, that way it would have been resolved.
In future I advise letting your childminder know for the sake of your
child?
I follow all requests from parents but unfortunately I can not always get
the children to sleep at the precise time.
If you were honestly disappointment with me and genuinely thought I was
irresponsible why would you have wanted to leave your child with me on the
final day?”
I wish you the very best and hope you find somewhere more suitable for your
family.
Thanks
Claudia