Response from MalorynJ
Responded 8 Jul 2026

I am very saddened to read this review, as it does not reflect the care, commitment and love I have always had for the children in my care.

I want to clarify that I did not choose to leave this family or stop caring for their children. I cared deeply for these babies, and it genuinely breaks my heart that the working relationship ended in this way.

The situation regarding illness was based on the childcare agreement we both signed. This agreement clearly outlined that care would not be provided when a child has a fever or a contagious illness, and that children should meet the agreed return-to-care requirements before returning, including being fever-free for the required period without medication.

At the time, one of the children had a temperature of 39.4°C, which I measured in front of the parents. The child had also experienced illness symptoms in the days beforehand, and there had been illness within the household. After medication, the temperature reduced but remained around 38°C and above when I continued monitoring.

My decision was based on the information available to me at the time, my professional judgement, the agreement we had in place, and my responsibility to prioritise the child’s wellbeing. This was not a decision taken lightly, and it was not because I did not want to care for the children.

As a nanny, I also have a responsibility towards other families I work with. Families trust me to provide safe care and not unnecessarily expose their children to illness. At the time, I was also meeting and trialling with other families, and I had a responsibility to consider the wellbeing of all children in my care.

I understand that this situation was difficult and upsetting for the parents, and I appreciate that it was a stressful time for everyone involved. However, I do not feel it is fair to suggest that my decision came from a lack of care or commitment towards their children.

I am also very concerned by the suggestion that I made a malicious comment about a child’s appearance. This does not reflect who I am or the way I care for children. The situation referred to was that I was showing the parent a photo of a child I had previously cared for and sharing the hairstyle I had created for her. This was a child I had cared for from a very young age, and I have always spoken about the children I care for with affection and pride. I would never intentionally make a hurtful comment about a child’s appearance.

During the process of ending our working relationship, there were disagreements regarding communication, trust and payment. Any mention of formal steps was only in relation to recovering outstanding payments after uncertainty around agreed payments, and was an attempt to resolve the matter professionally.

I am also saddened by the suggestion that I would not provide the same level of care because of difficulties between adults. I have always taken my responsibility towards children seriously. However, a nanny-family relationship requires mutual respect, trust and professional communication from both sides in order to work well.

Before this situation, I had a positive relationship with this family and I am grateful for the opportunity I had to care for their children. I wish them and their babies nothing but the very best for the future.

For future families reading this, I hope my experience, references and the many children I have cared for over the years demonstrate the dedication, professionalism and genuine care I bring to my work as a nanny.