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Kerrie
Nanny
Horsham

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Message

1 stars

Cancelled last minute multiple times

Reviewed

We had booked Kerrie in advance to do Monday Tuesday for 3 weeks. She cancelled last minute 30 minutes before on the first day. That week didn’t happen. The following week we gave her the benefit of the doubt, and took her reasoning as genuine so gave her another chance. She cancelled again with 10 minutes to go even though I’d double confirmed the day before. Waste of time, wouldn’t recommend booking if you actually want childcare. I mentioned I would complain and she said it wouldn’t matter because she had a “pristine record” not anymore.

  • 1 stars Overall
  • 1 stars Setting
  • 1 stars Cleanliness
  • 1 stars Food
  • 1 stars Communication
by
Avatar for Stewart
Stewart

Response from Kerrie
Responded

They did book for 3 weeks mon -wed then cancelled 2 days of first at short notice and 1 day of the 2 remaining weeks based on the I decided not to take position as they moved amount of days from original booking