Unfortunately Isobel let us down two days in a row despite reassuring us that she would definitely be with us on the second day despite cancelling last minute on the first. She continued to leave us hanging during this day by changing the time she was able to get to he by and eventually just stopped responding - and has yet to offer any kind of apology or reasoning. This really disrupted our plans and interfered with work. I understand things happen and I was more than reasonable when she initially cancelled and also when she left us waiting - so the unprofessional way this was handled is really disappointing