Nell's Reviews
Parent
Below are the reviews that Nell has written.
We were Sara’s first family in her capacity as a Maternity Nurse. She grew into her role looking after
our newborn son. Our role was challenging and Sara was thrown into the deep end - Not only was our
son going through a fussy growth spurt, he didn’t have a solid sleep-feed routine and had
laryngomalacia, impacting his breathing; she also had to deal with two severely sleep-deprived first
time parents who were anxious. But she took the challenge head-on, with a calm and gentle approach,
which helped reduce the tense energy that was previously in the house.
Over the course of the term, Sara translated her formal medical training to fit our situation well. She
became unphased to our son’s intense cries and was also able to distinguish between the different
types of crying. Knowing the importance of sleep, she safeguarded his naps with selfless contact
napping, multiple times a day, in order to prevent overtiredness. I will always remember how she
helped our baby get over the dreaded nappy change routine and how he now always smiles at her
proudly when we would change him, reducing the stress associated with that task.
Always punctual and polite, her professionalism was boosted by her genuine interest in the best
outcomes for our son. Even when new issues arose, like drool rash, we felt more capable of coming up
with solutions to solve them. We cannot overestimate Sara’s ability to constantly evolve and adapt to
new situations. It is one of her core strengths. Our role was not an easy one, but she was able to handle
each problem effectively. We are more than happy to recommend Sara to anyone else looking for a
reliable and passionate individual, able to handle tough situations.
It is the combination of her positive easy-going personality, light-hearted energy as well as the pride
she takes in her work, that allows her to excel at the full range of tasks big and small, complex and
simple. Crucially, her unique approach helps her see the best in things and people, providing her with
the grit, patience and endurance that is so vital when interacting with babies and struggling adults
alike.
Sara, thank you for loving our boy. His social smiling was made brighter, thanks to your help and sincere
affection. Despite his slightly shaky start, his development was put on the right track, which has
improved his health and has given back our confidence as parents. We wish you all the best in your
career and we feel content knowing good karma will follow you wherever you go. Thank you.
Overall-
Cleanliness
-
Food
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Communication
After a phonecall, we tried to meet up, but each time she would cancel lastminute and ask to postpone the meeting to the next day due to surprise events: GP appointment (cancelled 1 hour before our meeting), Car issues (cancelled only 10mins before our meeting!), and a 'Meeting' (cancelled only 15mins before our meeting!). Lianna clearly doesnt respect me or my time as a client, she made my day more complex, as I had to keep adjusting my baby's sleep-feed schedule to try allow us time to speak. So I spent 3 consecutive days trying to meet up with her... But she seems too busy and/or disorganised... very unprofessional.
After the 3rd time she bailed on me, I sent the following whatsapp message: "15mins before our 3rd arranged slot. Thats three times youve asked me to reschedule. It seems you are too busy. You have really inconvenienced me these past 3 days as I have had to adjust my babys schedule to allow for us to talk. But each time you have disappointed. Why would you think I would want to meet now? Please delete my number and my data"
Overall-
Communication
by
Nell
about
Lianna L
(Nanny) on 04/06/2026
Response by
Lianna L
on 04/06/2026:
Such a shame that you would come on here and leave a poor review and try to tarnish my service..i have worked with many loving, respectable families amd have had no complaints...i have apologised already as the last couple of days have been manic...and i am still currently working as we discussed already. sorry for your lack of patience. And as i said before i wish you well in finding the right person for your family.