Jacqueline Murray's Reviews

Great service

Jacqueline as the main care worker, joined by her husband Ian, looked after my little one since she was only 10 months old, for over a year. Due to the nature of the job, I had to leave the baby with them Monday to Friday five days a week, and very often in the evenings as well when I had to work overseas.. They treated my little one as part of the family. There were challenging occasions when the babe was not well, and I couldn’t be around, Jacqueline really ran for an extra mile, she called the doctor and allowed me to continue with my work. That I am very grateful for, leaving alone the lovely birthday, mother’s day and Christmas presents.

It’s a shame that I changed the job and moved out of Maidstone in December, or I’d be happy to continue to work with Jacqueline. I’d highly recommend this setting.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Janie about Jacqueline Murray on 30/01/2019

Unfortunately we were let down in last minute

I've contacted Jacqueline in July 2018, we've arranged first meeting to discuss everything. The setting, Jacqueline and her husband Ian were lovely. As it was all positive we've decided that we would like Jacqueline to look after our little one. We've met for a second time to confirm our situation and when we could start. We also filled all the forms, signed the contract and confirmed that we will give an exact time after our holidays mid of September. As discussed as soon as we came back from holidays I've e-mailed Jacqueline with exact date and she confirmed how the first days will look like. On 11th of October ( 4 days before agreed our sons 1st day with Jacqueline ) I've sent her an e-mail to ask if we can meet on Saturday to discuss exact time and confirm once again eveything that we've agreed before. You can only imagine how shocked I was, when I got the response, that unfortunately there is no availability! Jacqueline wrote, that she sent me a text ( 4 days after we were e-mailing and confirming everything ) and she didn't receive a response, so she assumed that we are no longer interested. Shame that the text was never received and if we were on the stage that all paperwork was signed, we were always contacting via e-mails I would be contacted via the e-mail again. However I wasn't and I was left with Good Luck. Now we were put in the position that both of us working & all recommended childminders have no availability ( that's why we were sorting it out in July!!). It's extremelly unprofessional and I'm still shocked. It's really a shame as I wouldn't say a bad word about what we saw on the meetings and I was really looking forward for my son to be joining Jacqueline's setting.

• Overall
• Setting
• Cleanliness
• Communication

by Victoria about Jacqueline Murray on 13/10/2018

Brilliant

Our son had such a fantastic time with Jaqueline. The setting was great and well equipped. We received pictures and books that showed our sons progress and everything that he had learnt. i couldn't have asked for more from a childminder!
He was well cared for and he became a confident little boy. He was well prepared for when he started school as Jaqueline ensured that our son understood what was to be expected of him when he started.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Parent about Jacqueline Murray on 05/07/2016

Wonderful care and support - second to none

Jaqueline Ian and Jack have looked after our daughter since she was a year old. She has absolutely flourished in their care which we were flexible with, building up her time away from home over a few weeks until she was there full time 5 days a week. The care provided by Jaqueline and her family allowed me the confidence to return to work without worrying whether my daughter was OK. They kept in regular the text/call contact in the early days without being asked to which was very reassuring. Since then her daily log book has been extremely helpful in communicating things like eat and sleep routines while we have been at work. They have helped massively with potty training and have kept detailed Early Years Learning records for us as well as descriptive photo book records of all he activities our daughter has been taking part in. We have never felt like we have missed anything in our daughters development. Furthermore they have offered us useful advice when needed and this ebabled us to apply the same techniques in our home setting.

Both my husband and I work in London and Jaqueline and Ian have always been extremely helpful and flexible when necessary with drop off and pick up times, again going above and beyond for us.

Lastly we wanted to say that Jaqueline Ian and Jack have become family to us and we would not trust anyone else with our little ones.

We are extremely sad to have very recently moved away for husbands work but can say without a doubt that were we still living in Maidstone, our children would still be under their outstanding care.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Dominiqu about Jacqueline Murray on 25/06/2016

Great childcare!

When we were looking for a childminder for our son, we really wanted to find someone who would make him feel at home.

The first time we met Jacqueline and her family, we knew we'd be happy there. Her home is extremely welcoming and child-centric. There are loads of great toys, books and activities to entertain the children.

We are so happy that Danny is being exposed to different social environments on a daily basis.

I can more than recommend this childminder!

• Overall

by Marketa about Jacqueline Murray on 19/03/2015

Absolutely great

My husband and I both do shift work so when I was returning to work after having our son the thought of finding childcare that suited seemed impossible. Not so with Jacqueline and Ian. Right from the start they were so helpful and accommodating that going back to work was made easy. They have provided us with maximum flexibility and a great first experience with childcare. Our son has thrived in the welcoming family environment. We are devastated that our son is leaving this happy setting but have nothing but praise and thanks for Jacqueline and Ian.

• Overall

by Parent about Jacqueline Murray on 14/03/2015

Jacquelin and the team are part of our Family

This family has changed my families life. Uncomplicated super helpful and loving friends to us and more importantly to our baby. We couldn't ask for anyone better to look after our angel. She comes home bubbling about the day ( she can't talk yet) and she is having fun interacting with the family and other children and loves Marley the dog and Ollie the cat. New things are achieved and learned each day and updates are send daily including pictures with what she gets up to and that makes my day easier and makes me happy! I couldn't recommend them highly enough. I feel like Jacqueline, Ian and Jack take the same love and effort caring for our daughter as we are. I don't know what I'd do without them. We love you!!! Massive thank you!!!! xxx

• Overall

by Parent about Jacqueline Murray on 14/01/2015

Excellence

Jacqueline and her family took on my daughters child care needs. They have been fantastic, my daughter is always so excited about going to "nursery" as she likes to call it, they are excellent when it comes to pick ups and drop offs, as well as booking days on short notice. At the end of every day you are sent a sheet that let's you know why your child has been up to during the day, as well as providing weekly themes for colours, hand signs etc. Overall I couldn't imagine a better childcare provider for my daughter, they will do whatever they can to make the transfer as pain free as possible and bend over backwards to accommodate you and your child.

• Overall

by Parent about Jacqueline Murray on 08/01/2014

you can stop looking now!!

All i can say is i'd wish they'd take me. My little guy settled very quickly and tells me all about his day with enthusiasm. Exceptionally flexible and provide a home from home service. I feel very relaxed at work knowing my little man his having a great day with fun educational elements thrown in.

• Overall

by MelLindl about Jacqueline Murray on 02/06/2013

Brilliant childcare

Mr T has been very happy with Jacqueline and Ian for 10 years. I couldn't ask for anywhere better. When I go to parents evenings and hear what a lovely polite and considerate child he is I always think Jacqueline and Ian should be here listening to this as he has been with them for so much of the time. He has often asked if he can go at a weekend because he has fun there. I would recommend Jacqueline and Ian to anyone.

• Overall

by Parent about Jacqueline Murray on 02/06/2013