Riggles's Reviews
Nanny
4.78 out of 5
Parent reviews
Below are the latest reviews for Riggles. Please note that reviews represent the subjective opinions of other Childcare.co.uk members and not of Childcare.co.uk. Parents must carry out their own checks and references on childcare providers to ensure that they are completely happy before enaging in the use of their services.
Harleigh settled well in the setting harleigh like to play with the equipment and toys provided I am unable to rate food when we provide for our children other than that's everything was as seems lovely home not had a problem with drop off and pick up.
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kyla
on 12/02/2024
Dawn is a very experienced childcare provider and it's been great having my son being able to go to Riggles and Giggles.
Dawn provides a unique service as she's helped me with overnight and wraparound care which is very unusual in my area and has been so helpful.
Dawn also has a really lovely setting with loads of toys, games and facilities for young children.
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Katie
on 12/10/2023
I messaged Dawn regarding availability due to issues with my current provider.
Although I didn't need her services in the end, I can't thank Dawn enough for her help and professionalism throughout and would have no hesitation in using her should my needs change.
Thanks again.
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JoanneH
on 05/09/2023
Dawn is the first childminder that looked after my 10mo son. I had been stressed for no reason. They took of like a house on fire. Dawn is very experinced with children and helped me through the bits I wasn't sure of (nutrition, teething ect.) I can't praise her enough. Very flexible with time. Higly recommend to enyone who is considering a childminder.
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Anna
on 15/07/2023
My 5 years old has been going for nearly a year now and she loves it and always looks forward to going. We get plenty of updates and photos each time my child attends.
Dawn has been accomodating with our requirements as they have changed a bit over the year and she also gives plenty of notice with any changes.
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efox
on 06/07/2023
Unfortunately not a good review due to a very bad first experience trying to get my first baby into this childminders.
To start we had agreed to 2 days a week which were accepted with open arms, Unfortunately a few days later we were informed only 1 day would be available due to another baby being in on the other day so we accepted and were happy to go along with one day a week. We set up for a meet with Dawn to talk about her setting and a settling in aswell as a 7 hour day. All 3 were then cancelled hours before we were due to turn up meaning we then had to mess around with rotas at work and change them again as we had set up for the days. When I messaged Dawn nicely might I add regarding the fact that it was inconvenient for cancelling a hour before hand and unfortunately we would have to go elsewhere as we needed stability I then received a nasty message, lots of excuses and her telling me good luck finding childcare and that she was looking forward to her Fridays now they were free. Very sad as I wanted this to be a good experience being a new parent and I understand childminders need to go on courses, I've been in childcare myself for 15+ years, however when things are booked in I didn't find it quite right and didn't expect the response from a childminder.
I was then blocked on my account within the hour. Apologies for the long review but really unsatisfied.
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thomasla
on 24/06/2023
Response by
Riggles
on 25/06/2023:
To the person in question. I find this review to be very rude indeed aswel as being so untrue. How someone can make things up is beyond me.
As mentioned I was arranging to set childcare inplace for 2 days a week the person in question put on this review I could only provide one day which is so untrue. I was messaged by this parent saying her mum would have her son on Wednesday's of each week so only Fridays was required. I let the parent know I could not at present start Fridays due to having another under one in the setting and stated I could not provide childcare for two of that age at any one time. I did also mention I would ask the other parent if her work training days was flexible to a Wed due to this parent no longer requiring this day. I got a reply from the current parent to say her manager had changer her training day to a Wed this was to commence my next working day which was the day of this parents settling in/meeting day. I informed this parent I could not meet due to working as this would be a safeguarding issue. I had a reply from the new parent to say the following week would be okay to commence childcare.
There was also other issues from this parent bombarding me with messages at any time of the day and expected me to instantly reply even if I was working, my day off or at an unsociable hour or out with family. I replied I would reply to any further messages on my next working day before work commenced. But put bad communication on this review. I have since had all gradings removed.
Then there was another issue from this parent with my booked in /payed for First Aid course that was due i had to attend a full day online and a full day practical at the venue. Which this parent bypassed still thinking I would be able to have her child on a meet/settling in day and just drop my course as if this didn't bother her. I replied I can't cancel my training days with it being an Ofsted statutory requirement which this person should know since she had previously worked in childcare.
There was no consideration or reasoning from this parent at all when she knew I was very busy. I gave the parent alternate dates and times to meet around my work even on my day off which was not good enough.
My last message from the parent was a very rude one which was why I blocked this person as it was unacceptable.
Due to the parent going back on their word to meet/start the following Fri I messaged to say I had changed another parents training day for nothing which was a waste of my time to accommodate this parents child, but then I mentioned it gave my Fridays off in the meantime after the morning school run with this parent no longer requiring childcare. But went to the trouble in writing up a review that was so untrue. Which is why I have said my piece which is the truth behind all of this.
I have not had an unsatisfied customer in all the 22 years of working. I have over 35+ excellent reviews and years of experience abd qualifications that is all available to read on my profile. This says everything about how committed, reliable and passionate I am about my work. But there has to be one!
Good luck moving forward and I hope you find the childcare you are looking for as my setting is not for you. Even though we had not met or set any childcare inplace.
Our son only attended for a brief time but was happy in the setting snd well looked after.
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Ashley L
on 31/05/2023
My 1 year old has been going to dawn for a while and dawn made it such an easy process, my boy loves going and is so excited to see her each day, with updates throughout the day and plenty of notice with changes, couldn’t recommend enough, was an absolute pleasure leaving my boy with dawn
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Loren
on 19/05/2023
Dawn is the perfect childminder. My 2 year old was very happy with her. Easy to talk to, gave me regular updates during the day. Would reccommend her to anyone. Thank you so much Dawn.
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Rigerta
on 04/05/2023
My 3 year old son has been attending Riggles and Giggles for a few months now. With it being a daunting first time experience to leave a child in somebody else's care Dawn has been perfect and quickly put my mind at ease with great communication and pictures of my son whilst at the setting.
Dawn accommodates our needs with early morning starts at 6:30am and drops my son at nursery for the time he needs to be there.
My son isn't a morning person so at 6:30am he is a bit grumpy when dropping him off but as soon as he enters the settings he is happily playing with the toys provided by Dawn which he loves.
I couldn't recommend Riggles and Giggles enough, great childminder!
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Georgia
on 16/03/2023
I couldn't rate this setting highly enough. I started university in September '22, and was really nervous about placing my daughter with a childminder as it was new to me. We searched really hard, and came across Riggles and Giggles, and i'm so glad we did. My daughter has struggled with transitions, as she was a covid baby so was with us all the time and that's all she knew. Fast forward to now and she tells us how excited she is to be able to go into the setting and really looks forward to being picked up from school by Dawn, to which she has been so helpful, adaptable and accommodating with. We have always been very well informed about how she is getting on throughout the day, through pictures which we really appreciate seeing, and are always kept informed about what she has eaten also.
There are ample activities in the setting, an amazing variety and all very inclusive and suit children's needs and wants. There are different things everyday, and we really enjoy seeing the lovely art she brings home with her that she has created in setting also.
We are very very grateful to have found Dawn, she is part of the family now, and my daughter has come on so much in her confidence since being there. Dawn is currently working alongside ourselves and our health visitor with evident sensory issues, and are in the process of identifying additional needs. We have been thoroughly supported in this journey and Dawn is very experienced in health and educational needs.
She has a very broad and extensive knowledge of nutrition and oral health, and child behavior. My daughter has started eating much better since being in this setting, and now eats a lovely healthy diet, and enjoys taking fruit to setting to prepare herself whilst she is there. This has been invaluable to us as a family.
There are trips out, to the local park and other local areas. The children are very well looked after outside of the setting and all risks are assessed to keep the children safe and secure.
Once again, thank you so much for being an invaluable help and support for all of us, we couldn't thank you enough. Highly, highly recommend to any other parents!
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Nicole
on 09/03/2023
Dawn has been fantastic with my daughter in the time she's spent childminding her. Upon me relocating to the area she made every effort to accommodate my childs application, introduction and our needs.
She maintained regular contact during the transition making it so much more reassuring that my child was in good hands.
She takes the children on outings to parks, splash parks, play areas and the nearby market place.
Im kept up to date with pictures of my childs day. Her setting has a huge range of quality toys especially role play settings like shops and stalls which my child took a particular shine to. My child also frequently brings home pictures she made in the day.
Dawn, early on supplied brilliant guidance on healthy eating /nutrition, oral health and wotked from personal development plans for the individual childs needs.
I highly recommend this lady and her services.
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Laura
on 15/06/2022
My 4 month old has been having over night care for nearly 2 months now, once a week for 12 hours. Dawn updates me with what he has eaten each morning and is great at communicating. She cleans and sterelise's the bottles for me which is a great help for the next day. My little one is always happy to see dawn and always has a great night with her. She stays up all night with him to tend to any needs he has. Super flexible and a great childminder.
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Harriet
on 20/05/2022
I was contacted by Dawn when I was looking for child care for my youngest 2 and I couldn't be happier with my choice.
She looks after my youngest two 2 nights a week collecting them from 2 different schools. They love there time there, with such a wide collection of excellent toys, healthy snacks and a lovely safe place to play. She's listens to the children and leans about them and what they are interested in and they really enjoy there time there.
She also has covered holiday cover for me when my MIL has been on holiday, collecting the children for a full week.
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charlott
on 19/05/2022
We asked to meet Dawn who told us we could see photos only of the internal part of the house and could meet on the patio. I explained I would prefer to see where my son would be during the day but this wasn’t an option. Seemed strange to me. Quick to reply to tell me she’d offer the space to someone else who was waiting for it 🤷🏻♂️
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Scott
on 25/04/2022
Response by
Riggles
on 01/05/2022:
With the ongoing Covid pandemic. I still currently make appointments with parents as mentioned on this review in the garden on the patio to stay as safe as possible by not entering my work environment. My wishes are respected by other clients that are very happy viewing photos of the internal part of my setting and are amazed by them. I have had no covid cases nor have I had this, so the way I'm working alongside parents says something unlike alot of other settings.
I also found it very rude of Scott to have left star ratings on my profile regards my setting when I have never arranged to meet the person or child involved. These ratings was removed being untrue due to the inaccuracy of them. It's beyond me how some people like to make things up with no evidence to support this and just waste their time!
I did mention that I had just recently had my Ofsted inspection and the inspector was very amazed with the equipment and resources I have available for all ages of children. I passed and met all criteria.
I did also inform him that I had let the place go to another parent (as he mentioned) since he did not require it for a few months or wish to meet. So he was very quick in putting this in his review which was irrelevant when he did not want to take up the place himself but judged me in letting it go 🤷♀️
Completely beyond me 🤷♀️
Good Luck
I work weekends and I am very happy with how flexible Dawn has been with childcare.
The kids always come home excited to tell me about their day and I always get a quick response when I’m just checking in with how their day is going.
Prior to using Dawn for childcare, the children went to family whilst I was working so this is the first time I’ve used a childminder but I feel at ease when the kids are there.
I would highly recommend.
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Rebecca
on 29/12/2021
Dawn is amazing with my little boy! Everytime I have dropped him off hes never cried and got upset! So obviously my son enjoys and trusts Dawn!
Her flexibility is brilliant and always gets my son in even if I've given her late requests! Early drop ofs are no problem and Dawn is very punctual.
Dawn is very professional which puts my mind at ease in regards to my babys safety and environment.
She keeps me updated during the day with what my son has been doing and sends pictures, which reassures you massively!
I could not recommend Riggles and Giggles enough!
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Jade
on 28/12/2021
highly recommended.. this lady looked after my triplets for a 24hr period withing that time my children were cleaned fed a provided with activities I was updated with pictures and kept informed my children came home so happy and content and shared their lovely experience with me saying they would be happy to go again I'm very happy and would recommend this lady to anyone such a warm friendly manner and profesionism
thank you see you again shortly 😊
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Megan
on 22/08/2021
Dawn is a professional, kind childminder, she provides a safe & fun play area, when she takes my child out & about, she keeps me updated of what activities they been doing with photo`s via WhatsApp, My child is happy to be in her care, the environment is with lots of play,
Dawn is welcoming when I go to collect my child from her,
Would recommend.
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Chris
on 07/06/2020
I highly recommend, kind reliable person.
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Aron
on 05/06/2020
My boys had a really nice day. My older boy showed us the pictures he painted. After we drop off the kids we will receive text messages about how the boys doing during the day. Well recommend. We finally found trusted childcare service.
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sammi078
on 17/03/2019
Dawn is wonderful always does her best to have my son for me to work, flexible hours when she's needed, shes wonderful with my lad and he loves going to her on a regular basis, shes qualified and available 7 days a week and also available for overnight stays too
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Parent
on 29/12/2018
Dawn is very kind and caring person I can’t thanks her enough for taking on my 8 months old son for the first time at the last minutes. I would recommend to anyone
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Parent
on 10/12/2018
Dawn is an excellent child minder. Very professional and knows exactly what she's doing. My girls really enjoy going to dawn's as she keeps them nice and busy with lots to do.
Dawn is highly recommended by myself.
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Parent
on 02/08/2018
My lads had fun there. Really enjoyed it. Very understanding as my youngest son is undergoing diagnosis for adhd. Would recommend.
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Parent
on 02/04/2018
I needed to find childminder very quick as my previous one let me down due to my son not being able to settle. So i needed to find childminder at very short notice. I contacted Dawn through the childcare website, she was very friendly and took my son from the following week with no hesitation. The first few weeks my son cried when i dropped him of but i would say that is normal for a small child in a strange place, he has now been going to Dawn’s on Wednesday and Thursday for a few months and is now always very happy to go. She has lots of toys, books and cds that children can play and enjoy. She is flexible and if i need someone to look after him at short notice she is always very happy to take him if she is available.Dawn provides healthy food and my child is always ready when I go pick him up. She is sending pictures throughout the day and you always knows what your child doing and how they feeling.
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by
Parent
on 24/01/2018
I can't recommend Dawn highly enough. Myself, my partner & my son were travelling from Chester
to visit the area for the weekend. We were looking for a childminder for the Sunday so we could participate
in a course. I contacted Dawn to see if she was available after being impressed by her profile. She said that she was on holiday & wouldn't be back until mid October. So I thanked her for her swift replies & proceeded to look for another childminder. We managed to find someone else but became disillusioned with the contact from this person. It turned out that the day before we needed the daycare we were having to look of another childminder. I messaged Dawn again on the off chance and she said yes she could look after him. I immediately stopped worrying as the contact from Dawn was fast & very organised. Everything was arranged perfectly & professionally. We arrived the next morning to sign all the relevant paperwork and our son was very happy to stay and play with Dawn. I received pictures via WhatsApp & I rang at lunchtime to have a check-in with how he was doing. When we came to collect him he didn't want to leave, he'd had such a good time. We felt confident & happy with having Dawn looking after our son. We were also sent a message with a list of food that he had during the day. Dawn helped us out with very short notice & managed it professionally & seamlessly. We will definitely be visiting Dawn again for childcare when we are in the area. If you're looking for childcare in this area Dawn is absolutely the person to come to.
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TamaraB
on 29/09/2017
My regular childminder has booked holidays that I could not get off from work, so my boys have gone to dawn for a few sessions, with more booked in. There is a positive environment, with plenty of age appropriate toys and a nutritious menu on offer.
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Laura
on 28/06/2017
My 2 children (aged 7 and 9) have been going to Dawn for the last 4 months after After - school club. They really like going as they know they can play and eat lol. they get dropped off to her, while im at full time work They get to go out to the local park and play on her garden, in the summer house and with all the toys, watch dvds and read books, Dawn will have the children up until 8pm if i need her to as my job is very stressful and sometimes im on call which makes it harder to get home at the times previously booked. Dawn is very flexible with the drop off/ pick up times which I appreciate very much. She helps the children with their homework and gives them a healthy evening meal whether it be sandwiches or a cooked meal. When i come and pick the children up she has a signing in and out book which i like as i know my children are safe, plus she lets me know how much i owe in fees and on the last day i get the money out on my way home and pay her in cash to which she promptly gives me a recipt for. Her certificates and qualifications are regularly updated and shes a dab hand at first aid with my sons frequent nosebleeds! Thankyou for all that you do x
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Parent
on 25/06/2017
Very pleased with the cover given by riggles and giggles. Was very prompt with cover at such short notice. Kian had a great time playing was sent regular updates on my sons play time to put my mind at ease. Deffo recommend and will be using riggles and giggles for future cover. Brilliant job and very professional ?
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Parent
on 15/04/2016
Dawn has looked after my daughter for almost 5 months, since she was 9 months old, but due to her relocating we have had to leave her.
My daughter likes going to Dawn and always seems to be having fun in the pictures Dawn sends us.
Dawn has been good when it has come with looking after my daughters medical needs such as administering eye drops.
Dawn provides a varied menu that my daughter enjoys.
Dawn provides a safe and fun environment that my daughter has developed well in.
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Parent
on 31/01/2016
Dawn has been looking after my son for the past 2 and a half months, In that time he has settled in really well with her and the other children and has enjoyed his stay with her. Dawn always makes sure that he is fed well, takes him to the library, for walks outside to see the horses and other activites, which my son has really enjoyed. Dawn ensures that he gets age appropriate toys and games to play, which he seems to really like as well. Well recommended.
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by
Parent
on 06/07/2015
My son hasnt been going to dawns very long but already there are big changes in him. Before he never ate meal times were a battle usually ending with him winning and if he did eat he did so walking around the house. Since going to dawns he eats anything now that is put in front of him and he does it at the table. when i was picking him up or if dawns door would go throughout the day he would cry but has also stopped that now i feel this is because he feels settled there and secure. I get a daily food log of what he has eaten and it is all really healthy nutrious foods. We get pictures of jensen throughout the week so we can see what he has been doing. This week he made his dad a fathers day card. Making the decision to leave my little one was very hard but i dont worry at all when leaving him with dawn she really is great. Xx
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by
Parent
on 20/06/2015
My 9 month old son has been going to Dawn's for 3 months now and he's settled in really well. Dawn is fantastic, she helps me out at short notice when I need her on a Saturday or an extra day in the week here or there. She is very flexible and nothing is too much trouble.
I feel reassured that my son is well looked after at Dawns, she texts me updates of how he's getting on during the day and after I've picked him up, she sends me pictures of him playing and he's always got a big smile on his face. Leaving your child with someone and having to put that trust in someone else to look after your child was daunting for me but Dawn quickly put me at ease, we had a visit first for a look around and I was very impressed. The setting is spacious, lots of age appropriate toys and her qualifications speak volumes.
Dawn is very knowledgable and being a first time mum I'm always asking for advice, there is nothing this lady doesn't know! She's helped me through weaning, teething and sleeping through the night.
I would highly recommend Dawn, she is fantastic at what she does and my son is well looked after and most importantly he is happy there.
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by
Parent
on 17/06/2015
My daughter has been going to riggles childcare for 3 months. Dawn takes real good care of her, takes her to park, library and to see horses and plenty things indoor for my daughter to play with. She comes back to me happy and well fed.
Dawn has also really helped us out by starting at 6.30am and having her a diferent day each week due to shift work.
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by
Parent
on 05/05/2015
My daughter goes to Riggles and she loves it there.
Dawn helped us out when we were really stuck at the end if last year and my daughter loved it there that much she has stayed there.
Dawn helps us out in the school holidays and inset days.
She does baking, takes her to the library, makes pictures and feeds her healthy food, snacks & drinks.
She even took her to the local Christmas fayre to see Santa which my daughter loved and was talking about it for weeks.
Would highly recommend her.
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Parent
on 22/02/2015
"Dawn is a very kind and caring woman! She has been looking after my 2 years and 4months old daughter and this lady has been amazing. I called her when I was really desperate for someone to look after my daughter and she was willing to help even though it was a short notice. I could leave my daughter as early as 6am and pick her up in the evening around 7 knowing that my little girl is well looked after. She takes care of my daughter like her own!When I am at Uni, I don't have to worry about my little girl because I know she will be in safe hands.This kindhearted lady can work around your schedule for sure! I would definitely recommend Dawn."
Charming, friendly and very kind.
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by
Parent
on 09/02/2015
Dawns been caring for my 14 month old for 2 months he loves going there. Its great to see him so happy. Dawn is really good and patient and kind. Also my son is coming on loads with learning since going there as well.
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by
Parent
on 12/06/2014
Dawn (riggles childcare) has been caring for my daughter who is 6 months old for 2 months. Due to me being a nurse I work a variety of shifts and Dawn is very flexable with early starts and late eveninng until 8pm sometimes.
My daughter is very happy going to Dawns and I always feel that she is well cared for, enabling me to go to work and not worry.
Dawn will also work weekends which is brilliant as the NHS is 7 days a week and therefore I have to work weekends.
I have needed Dawn at short notice for which she is accomodating where possible.
There are lots of toys available for the children at Riggles suitable for each childs individual age requirements. I would recommend Dawn to anyone as i think she gives care second to none.
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by
Parent
on 27/04/2014
Dawn has been so much more than a childminder to us and our baby Cameron who was premature. There for us at short notice when my previous childminder had let us down. My son was only a few months old when he first went to Dawns and has absolutely loved it there and is now part of the family. All of his needs are more than taken care of and I know he has the best care I could ever ask for. She has been fantastic at helping us cope with any problems our son has had such as reflux, milk allergy etc. It means a lot that I can go to work knowing I have nothing to worry about. Dawn has been instrumental in aiding his development and encouraging him to meet milestones. I cannot recommend Riggles highly enough:)
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by
Parent
on 10/02/2014
My two daughter's have been with Dawn for a couple of months now and I couldn't be happier leaving them in her care, she works along side your children's needs and capability. Including parents needs. My girls have loads of fun with Dawn while being educated at the same time. Her home environment is very child friendly with plenty of activities for all ages. So if your stuck for childcare especially weekends, I strongly believe riggles (Dawn) would be the right childcare for any parent and their children. But the main important thing to me is, my girls are happy there.
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by
Parent
on 05/02/2014
Response by
Riggles
on 07/02/2014:
Thankyou Tamain so much for your review which is very much appreciated regarding my setting & myself as it reflects on my continuous professional development that i have got it right for the children:-)
I am constantly changing & improving the environments of the setting to accomodate for each & every child ages & ability to make it a wellcomming environment that the children love when in my care.
Lucie & Ellie are very well behaved children & have very good manners + do as they are told. I have only known them a short while & i already know their likes & interests, they love the settings as they have so much to choose from as it is a home from home environment. They are lovely children & happy to see me when mum drops them off which is paramount.:-)
