We consistently experienced negative communication around normal baby routines, especially sleep patterns, rather than supportive childcare solutions.
If baby isn’t sleeping in the time she decided as nap time, she will complaint saying THEY ARE NOT GETTING REST. She aint flexible at all.
Do we play for them to rest or for our babies to look after?

Instead of feeling reassured as parents, it was always otherwise.
Childcare should focus on supporting a child’s needs with care, patience, and flexibility. Unfortunately, our expectations in these areas were not met.

Communication throughout the process was also disappointing. Important matters regarding notice periods were unclear. The final termination communication being sent immediately after pick-up via message, rather than discussed professionally face-to-face, felt particularly unprofessional. She terminated the contract without giving any notice.

We were also disappointed by comments implying our dietary requirements were an inconvenience. Despite we regularly providing our child’s meals and snacks ourselves, communication around food concerns and menu queries was often ignored. SHE IS NOT FLEXIBLE WITH ANYTHING. She has her own rules and all babies cannot follow same - she doesn’t know this.

After speaking with other parents and comparing experiences with other childcare providers, we feel confident that this setting was not the right fit for our family.

We believe parents deserve transparency, professionalism, respectful communication, and genuine support for their child’s individual needs. Sadly, this was not our experience.

We immediately change to a professional nursery and could see drastic development in our child. This made us happy and my baby always came with a smile from the new nursery from week 1 which was always otherwise at Rashi’s even after 1.5 months.

We would not recommend this setting based on our personal experience.

• Overall
• Setting
• Cleanliness
• Food
• Communication