I have found serpil's help to be invaluable. Instead of crying when I go out my kids ask for Serpil to come. She is so kind and responsible. Leaving them with her was the first time I left them with a non family member so I called every reference who all had nothing to say that wasn't glowing. I feel very lucky that I found her on this site. I would definitely recommend her after 2 years of wonderful Childcare for my two kids. I was surprised to read a negative review on her and I can safely say the problem is not with Serpil.