Rowina's 1 Star Reviews

Waste of time

Very disappointed with my experience. Initial contact seemed promising, but communication quickly dropped. I have sent follow up emails but no one has bothered to reply. I am still waiting a confirmation for a pre-visit. Not sure if you have children of your own, but the whole process of finding a nursery or childminder is important and stressful as we are leaving our little ones with a stranger who we have to trust. Although I can’t comment on your actual ability to child mind, communication is really important, and unfortunately that wasn’t the case here. You lack communication skills. I hope this is something that can be improved for future families.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Sarveen on 04/04/2026

Response by Rowina on 04/04/2026:

Hi Sarveen, thank you for taking the time to review us.

That is correct, you have not met us or visited our setting, but we did exchange emails regarding potentially looking after your little one.

You expressed you didn't know what days and times you needed childcare and you were not looking to start until we have a space become available in September 2026 as we are currently full (6 months away). We responded saying we can arrange for you to visit despite not knowing confirmed hours, and we do visits on Wednesdays at 4.30pm to which we never received a response.
Judging by your review, I assume you did reply and it maybe did not go through to us. Have you checked your outbox?

Communication is absolutely key between providers and parents, and it's something we take pride in doing well with all of the parents of children we provide care for. We agree! - parents absolutely need to know how their child is getting on and that is why we communicate well and have a waiting list at the moment!

I apologise you did not receive a response to the email that we unfortunately haven't received. We wish you the best of luck finding a provider in the future.

Unrealiable

Twice been let down by Rowina and my child hasn't even started yet. This was just to meet her and the surroundings, we booked a date and on the day after texting a few times to reconfirm my attendance as she requested. I got no response for upto 5 days later with an excuse of why we couldn't meet that day. So we rearranged another date I text her again to reconfirm our attendance only to be ignored again and she still has not replied this has left me with no confidence in her or her services. I noticed all her good reviews were said 2 years ago when she cared for her business now she just ignores you or replies 5 days later. No way would someone like this care for my child. Sorry I must be honest, it's left me with no confidence in you or your service's.

• Overall
• Communication

by Mrs Fran on 12/05/2022

Response by Rowina on 12/05/2022:

Hi Mrs Fran,

Thanks for your review.
Unfortunately, my phone screen has broken (which contains not only your number but also my diary). As we have not even met, I would like to remind you that you are currently leaving a review regarding my ability to provide childcare which is something you know nothing about.
You text me on the day of your initial appointment, which I replied to within 5 minutes and explained to you that unfortunately my son had been sent home poorly from school so I was unable to meet you and we rearranged.
I set reminders on my phone to remind me of my daily appointments and tasks, so your meeting would have flagged me at 7am and also 12pm today should my phone have been working. I do this as I am sure you can appreciate that working from 6.45am daily, meeting the needs of several children throughout the day, and providing a fulfilling curriculum and fun activities takes up a lot if not all of my attention during the days. Unfortunately, as my phone isn't working, this means there was no reminder and so today's appointment has been missed. Once my phone has been fixed I would have realised, messaged you, apologised and arranged something alternative to suit you.
My reviews are old as we generally have a low turnover of children as families don't leave us, we still provide care for the majority of the families who have reviewed! We keep the same ones until we transition and they start their school life. I also have a website, which I focus on more as I can upload photos, updates, and of course my glowing reviews.

Thank you for taking the time to write your review, but as you have not experienced my setting or my childcare, I don't think this is the right place to channel your opinions.

Rowina.