Nataly

PARENTS, PLEASE BE AWARE

Unfortunately, my experience with Illy ended with significant concerns, and I would advise parents to complete all appropriate checks before employment begins.

Illy contacted me through Childcare.co.uk after I advertised for temporary childcare assistance. We discussed the role, my need for practical assistance because of my physical disability, and agreed her hourly rate directly. I personally paid for approximately 17 hours during the period in which she provided childcare/assistance to me and my baby. I therefore disagree with her response stating that I did not employ or pay her.

My experience initially started very positively. However, during subsequent days I repeatedly had to ask Illy to provide practical assistance despite her knowing that physical support with my toddler was an important reason I had engaged her. For example, when my toddler was running and I physically could not run after him, I had to specifically ask her to follow him and remain close to him.

On another occasion, while my baby was having nappy-free time in the park, he urinated on the picnic mat. Illy placed wipes/tissues over the urine but left me to clean it myself despite knowing about my physical limitations. She told me that she was very “OCD”, and I was disappointed by the lack of practical assistance in circumstances where this was part of the support I had engaged her to provide.

My most significant concern related to my baby's existing severe nappy rash. Illy was aware of the rash from her first day working with me, and I specifically asked her to support regular nappy-free time while caring for my baby during the following days when I could not be there. I was already concerned about the severity of the rash and wanted to prevent it from becoming worse.

Approximately a week later, when I saw my baby again, I asked Illy about the days during which she had been caring for him alongside his father. Illy told me that she had not provided him with nappy-free time and had not seen it being provided during those days. When I saw my baby that day, the rash appeared considerably worse to me and subsequently required medical assessment and treatment.

A doctor subsequently diagnosed my baby with a bacterial infection and prescribed medication. Seeing the condition of his skin and knowing that he required medical treatment, that tasted extremely horrible, was extremely upsetting for me as his mother.

I want to be clear that I am not claiming that Illy caused my baby's medical condition. My concern is that she knew about an existing significant rash and had specifically been asked to support the care I had requested for it, but subsequently confirmed to me that the requested nappy-free time had not been provided during the days in question.

I also experienced difficulties completing the appropriate employment checks. I had not been able to inspect Illy's DBS certificate before the arrangement ended, and I experienced difficulties obtaining the documentation/ID I requested in order to complete the appropriate Right to Work check.

Ultimately, these matters caused me to lose confidence in the arrangement and I terminated it.

I strongly disagree with Illy's allegation that I did not employ or pay her. She contacted me through this platform, I interviewed her, we agreed the role and rate directly, she provided childcare/assistance to me and my baby, and I personally paid for approximately 17 hours of her services.

I also strongly dispute Illy's characterisation of my conduct as harassment. I do not accept that allegation or her account of the circumstances. I have retained contemporaneous communications and other evidence supporting my account of what occurred. Given the private circumstances involved, I do not consider it appropriate to set out those details publicly, but I am able to provide the relevant evidence to the appropriate authorities if required.

This review is limited to my genuine personal experience of engaging, paying for and receiving childcare/assistance services from Illy. I recommend that parents independently verify identity, Right to Work status, DBS status, references and any relevant qualifications before employing any childcare provider.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by NATALY about illy (Nanny) on 20/08/2026

Response by illy on 20/08/2026:

Thank you for your review. I take feedback regarding my childcare services seriously; however, I feel it is important to clarify that the circumstances described do not accurately reflect my professional relationship with the child or the arrangements in place.

The person who has posted this review does not employ me, does not pay for my services and is not the parent with whom I have been engaged in providing childcare. The child resides with his father, who has custody, and I have dealt with him in relation to the child’s care. The child’s father is able to provide the relevant documentation and court order should this be required to verify the circumstances.

There are also additional personal circumstances and concerns regarding the reviewer’s conduct which I have documented. I have experienced behaviour that I consider to be harassment, including the individual waiting outside the property and taking photographs of me. I do not believe these personal circumstances should be discussed publicly, but I am able to provide relevant documentation or evidence to the appropriate party if required.

I am concerned that the review has been made in the context of an ongoing personal dispute rather than from genuine experience of the childcare services I provide. I therefore respectfully ask that any assessment of this review takes into consideration whether the reviewer has actually used or paid for my services.

I take my responsibilities very seriously and care deeply about the children I work with. I am always happy to provide appropriate documentation or information to the relevant platform if required, but I will not discuss private family or court matters publicly.

I respectfully ask that any review of my services is based on genuine personal experience of the service I have provided and not on personal matters unrelated to my professional work.

Disappointed

Pavani seems like a nice lady, but unfortunately she doesn't have too much knowledge of the household shores, so I had to show her how to do must of the stuff and it was hard for me due to my physical health condition that.
Then when I needed her then most she just suddenly cancelled her services and stopped coming or replying to my WhatsApp and it was very distressing as I have an 11 month old baby

• Overall
• Setting
• Cleanliness
• Food
• Communication

by NATALY about Pavani G (Household Help) on 08/04/2026

Response by Pavani G on 17/04/2026:

thank you Nataly for taking time to give me review and thank u very much for my very first opportunity I learned how to make food and do household things. I think with that experience I can get 5 stars but cleanliness and communication I feel I'm not bad at it because I'm kinda person who likes to be in clean environments and about communication I'm able communicate and understand but trying to improve myself more and more thank you Very much you were a good to me. and kindly accept my apologies for being there for you at night I wasn't feeling well. and couldn't able to convince the situation