Charlie's Reviews

Concerns About Transparency & Profile Consistency

I initially found Charlie through Facebook, where she regularly promotes her childcare services and her expertise in child development and behaviour. As a parent, these were qualities that genuinely interested me, and I was initially very positive about her profile.

However, after carrying out my own due diligence, I decided not to proceed. At the time of writing, the profile had been active for around four months and had four 5-star reviews. Whilst the two most recent reviews appeared genuine, I was concerned by the first two reviews, posted on 3rd and 4th February. The wording, structure, and descriptions used were remarkably similar, with both reviews referring to Charlie as calm, reliable, having a natural way with children, strong safeguarding awareness, and creating a nurturing environment. I cannot comment on their authenticity, but the similarities reduced my confidence in relying on them as independent reviews.

I was also left with questions regarding the profile itself. Charlie describes herself as a recently qualified maternity nurse, whilst simultaneously offering specialist behavioural, trauma-informed, attachment, emotional regulation and newborn support services at premium rates. As a parent, I found it difficult to understand the qualifications, accreditation, and level of specialist experience underpinning some of these claims.

In addition, the profile states that Charlie is a mother of two very young children whilst also advertising extensive weekday availability, school holiday flexibility, travel across multiple areas, and specialist support services. There may well be a perfectly reasonable explanation for this, but the profile did not provide enough information for me to understand how these commitments fit together.

Ultimately, trust, transparency, and authenticity are extremely important to me when selecting childcare. Whilst other families may have had positive experiences, I personally felt there were too many unanswered questions regarding the profile, reviews, experience, and specialist claims for me to feel comfortable moving forward.

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by Scarlett on 06/06/2026

Response by Charlie on 06/06/2026:

Hi Scarlett,

Thank you for taking the time to share your thoughts. I do feel it is important to clarify that we have not worked together, met for a consultation, or had a childcare arrangement in place, therefore this review is not based on direct experience of my care.

I completely understand that choosing childcare requires trust, transparency and reassurance. I am always happy to discuss my background, training, experience and availability with families before any arrangement begins.

My experience comes from a combination of professional childcare/family support work, ongoing specialist training in newborn care and sleep, and my own experience as a parent.

Regarding reviews, these are provided by families I have supported and reflect their own personal experiences.

I welcome genuine questions from families and always encourage open conversations before deciding if my support is the right fit.

Charlie x

Reliable and friendly nanny

Charlie collects our 7 year-old twins and 4 year-old twice a week.
She looks after them until we finish work.
She has never let us down.
The kids love her and we find her very friendly and calm.
She adjusted her hours in the half term to help us with work commitments.
We would definitely recommend her!

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by Paul on 25/04/2026

Response by Charlie on 26/04/2026:

Thank you so much, Paul and Lisa.

It’s honestly such a pleasure looking after the children.
They’re a credit to you both. I’m so glad they feel comfortable and happy, that’s always my priority.

I really appreciate your kind words and your flexibility too, it makes such a difference.

Very good

Charlie has worked for the family for a month. She is D B S checked and has worked with children with additional needs.

Our experience with Charlie as my daughters carer is good. Charlie has built an excellent rapport with my daughter and has created after school activities to keep my daughter stimulated.

Cgarlie has been punctual and reliable and adaptable. I would recommend Charlie she has been excellent.

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by Michael on 15/04/2026

A wonderful support to out family

I found Charlie, to be incredibly calm, reliable and supportive, and a real reassurance to our family during the early days with our twins. She has a gentle, natural way with newborns and was especially supportive to my wife, offering practical help alongside genuine care and reassurance. Her strong awareness of safety and routine meant we always felt our babies were in very safe and capable hands, and I would happily recommend her to any family seeking trustworthy support during the newborn stage.

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by Daniel on 04/02/2026

Calm, Reliable and highly trustworthy support

I found Charlie, to be extremely reliable, calm and professional. She has a very natural way with children and is highly attuned to their emotional needs. Her safeguarding awareness and ability to create a settled, nurturing environment made a real difference to our family. I would highly recommend her to any family seeking consistent, thoughtful support.

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by kia on 03/02/2026

Response by Charlie on 03/02/2026:

Thank you so much for your kind words — I really appreciate you taking the time to leave this review. It was a pleasure supporting your family, and I’m so glad, my calm and nurturing approach made a positive difference. Thank you again for your trust and recommendation.