Gknight's Reviews

Fantastic childminder - highly recommend

We couldn't be happier with the care that Gemma provides for our little boy.

From day one, she's been welcoming, friendly and professional, and it's clear how much she cares about the children she looks after. Our son is so happy and settled in her care, which as parents is the most important thing we could ask for.

We've always found Gemma to be approachable, accommodating and easy to communicate with. She's created a lovely, safe and nurturing environment, and we have complete confidence in the care she provides.

We also appreciate that childminders have families and personal responsibilities of their own, and sometimes unexpected circumstances arise that are completely outside their control. In our experience, Gemma has always had the children's best interests at heart, and we've found her to be very dedicated to her work. We think it's important that rare unforeseen difficulties don't overshadow the consistently excellent care she provides.

Finding someone you can wholeheartedly trust with your child isn't easy, but we feel very fortunate to have found Gemma. She's been absolutely brilliant with our son, and we're incredibly grateful for the care, kindness and attention she gives him.

We wouldn't hesitate to recommend Gemma to other families looking for a caring, trustworthy and dedicated childminder.

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by Alex on 13/10/2026

Let us down

We arranged with Gemma to take our son in the January to start on the September. We had a number of setaling in sessions Cancled but we was ok as she was a “professional”
The Sunday before my partner was due back work after 13 months we got a text cancelling the child care that weeks my partner had to take unpaid leave.

Through the whole experience communcicaton was pore would text canceling then ghost you for days at a time then had the audacity to say chasing her for answers was causing her strees.
We understand she had family problems but the way she was treating us was causing us a lot of stress

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by Brett on 17/09/2026

Response by GKnight on 18/09/2026:

I am sorry that you feel your experience was disappointing. However, I feel it is important to provide some context for anyone reading this review.
The cancellation of your childcare was due to an unexpected and serious family situation that required my immediate attention. This was not a decision I made lightly, nor was it something I could reasonably have anticipated. I appreciate that this created difficulties for your family situation.
I also do not agree with the suggestion that I simply failed to communicate. I kept you updated as circumstances changed and was communicating with you while I was dealing with a very stressful situation myself.
I understand that you are entitled to be disappointed, but I believe the review does not fully reflect circumstances surrounding the decision or communication that took place.
I have always taken the care and wellbeing of the children in my setting extremely seriously and have worked hard to provide a professional, safe and caring environment.
I wish you and your family well going forward.