Elsa

Very irresponsible, unreliable and disrespectful

On her first day, she presented herself as responsible and experienced, but this turned out to be completely untrue. She repeatedly gave me absurd last-minute excuses only hours before she was supposed to arrive. I had medical appointments that I was forced to cancel because she promised she would be here and simply never showed up. Last Friday, she claimed she was coming, but after being 30 minutes late with no explanation, I asked if she was on her way. She casually replied that she had forgotten. Appaling! The week before, she fabricated an illness to justify not coming. Her behavior shows a complete lack of professionalism, responsibility, and basic respect and immaturity. I wouldn't trust my baby with her!

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Elsa about Libby (Babysitter) on 22/11/2025

Response by Libby on 08/12/2025:

Thank you for sharing your feedback. I’m genuinely sorry for any inconvenience you experienced. I would like to clarify a few points respectfully, as I believe there may have been some misunderstandings.

I always aim to communicate honestly, including informing you that I also work with a teaching assistant agency. On the day in question, I did receive a last-minute call from the agency and unfortunately forgot to update you promptly. That was my mistake, and I take responsibility for the oversight.

I understand how frustrating schedule changes can be, especially when you have important commitments. However, I want to be clear that I never intended to be disrespectful or unprofessional. I do take my work seriously, and I care very much about the families I support. I am committed to reliability and transparency, and I’m sorry this experience did not reflect that.

I wish you and your family all the best moving forward.