Our daughter started with Tracy and Matt just after her first birthday, having never been away from us for any longer than 2 hours, typically quite reserved and at a time of high separation anxiety. She found the adjustment hard at first, probably not helped by my own separation anxiety, but Tracy and Matt went above and beyond to respond to all of our needs and worked really closely with us to come up with ideas that would make the adjustment for our daughter easier. And in no time she was not only settled, but beyond excited to go back and see them every day. She was made to feel like part of the family and it was clear she really felt that - happy, calm and confident.

Tracy and Matt are really positive and proactive and this shows in everything they do. Our daughter is a very early talker (and also loves horses) and Tracy & Matt have really encouraged and supported this, through song and dance, counting, reading books, walks to see the horses and lots of general fun chats while out and about. And they’ve taken the time to really get to know her as an individual - what her favourite things are, what she doesn’t like, her sense of humour - going beyond our expectations and giving us complete confidence in her being in the right place.

We’ve really enjoyed receiving all of the fun arts and crafty bits our daughter has made in their care too, and the app updates and information has been really helpful for staying informed on our daughter’s day.

We’re delighted we found Tracy and Matt and can’t recommend them highly enough!

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• Cleanliness
• Food
• Communication