I was looking for a nursery for my 2yr old and this 1 appealed to me based on the good reviews, however I had an awful experience. Kubra Jiwa came across as a lovely lady when we visited the nursery for a tour, we signed up the same day and I gave her a deposit and registration fee. As my child is only 2 and I have never left him anywhere before she assured me that if he cried in her care I will be notified straight away, she also said she will keep me updated via whatsapp. My son started and seemed to be getting off to a good start, everything seemed to be OK and I was happy with the communication that I was getting, however this did not take long to change. It proved to be that she would only send me written messages or pictures when my son was not crying, however when I picked him up she would verbally let me know that he had been calling for me and crying. I was given a diary which is meant to be for communication between teacher & parents and also to let you know what your child had been there doing there during their session, but things were put in my sons that she would then say 'Oh he didn't do that' but it was stated completed in the diary, therefore this isn't a true reflection of what the child is doing. On 1 occasion, I picked my son up after his 3 hour session (it was his 5th session) and his eyes were red and puffy and it was clear that he had been distressed for a long period time in their care. They failed to contact me to let me know this but she did message during the day saying he was playing happily. I came home that day and discovered my 2yr old son had eaten NO lunch that I had packed for him and was disgusted that I wasn't informed of this, it was out of character for him as he loves his food which again indicates he was in no fit state to even eat there that day. After this, I decided to pull him out and her contract states that there a 12 week period with no notice required that she or I can terminate the contract if the child does not settle. I was then told she would keep my money as even though he had only been there 3 weeks I had given no notice, and I wouldnt get the money back for the sessions left in the term that I had paid in advance. This proved to me that she was money hungry and puts money before the best interests of the children. She seemed lovely and turned vicious once we asked for our deposit back. My son isn't due to start Nursery until September, this was something I wanted to try but it wasnt a necessity and I didnt want him distressed unnecessarily. HIs 1st experience of a nursery was awful because of this nursery and I wouldnt want any other parent or child to go through this. Don't be fooled by Jiwa as she seemed so nice initially but proved it was all about the money. My child didn't settle, became very clingy but she stated that because he hadn't been crying uncontrollably I didnt need to pull him out.This is very unreasonable to me and I'm sure every parent would agree