Butterfly Childcare's Reviews

Half term childcare

My now 9 year old boy attends Tina's childcare over half terms. He autistic and always happy to attend her home setting. We have been using her services for last 2 years with out any issues.

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by Zane1984 on 17/10/2025

Fantastic SEN-Friendly Childminder!

Tina has been absolutely amazing with my son, who has been going to her since he was 2 years old (he’s 6 next month). He is autistic, non-verbal and still in nappies and Tina has always gone above and beyond to meet his individual needs with such care, understanding and patience.

She’s incredibly flexible and supportive, which has made such a difference for us as a family. My son adores his time with her and I have complete peace of mind knowing he’s in such capable and loving hands.

My daughter, who’s now 12, also attended Tina’s when she was younger, and she was just as happy and well cared for. Tina is a genuinely wonderful person and a truly exceptional childminder — I can’t recommend her enough!

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by Klouise on 14/10/2025

Worst Ever Childminding Experience

We had initially arranged for Tina to look after our two children; a 1.5-year-old and a 5-year-old. The plan was for our older son to attend for a month, while the younger would continue for the foreseeable future. We paid a four-week deposit along with the first month’s fees in advance, with the understanding that this would be offset during the notice period at the end.

Unfortunately, things didn’t feel right from the start. Our children were never happy; either when being dropped off in the morning or returning home. There were concerning signs: simple things like not buttoning the vest after changing nappies, and always seeming rushed at pickup, even though the time had been agreed in advance.

Despite these issues, we tried to remain patient and continued for a month. However, it became clear that our younger child wasn’t settling well, so we decided to move him to a new setting and gave the required four-week notice.

Tina had previously mentioned she might go on holiday and that her daughter (also a childminder) could cover. Later, she told us her daughter was unavailable. Despite not providing any care during her holiday, she still invoiced us for half pay for that period. When we raised concerns, pointing out that both the written email and contract did not support her claim; she insisted it was a misunderstanding and said she would calculate everything once back from holiday.

Our notice period began a week before her holiday. After she returned, our child was sick, which we informed her and didn’t attend for one week. The following week, when we tried to drop him off, Tina didn’t answer the door. later said she didn’t know we were coming; even though it was still within the agreed notice period.

Given the disruption and the fact that our child was already settled happily elsewhere, we decided not to continue and asked for a refund of the extra week we had paid beyond the notice period. She again said she would calculate and get back to us; but it’s now been almost a month, and she has not responded to any of our messages or calls.

Overall, this has been a disappointing and unprofessional experience. We would not recommend Tina to other parents.

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by Nehmin on 13/10/2025

Response by Butterfly ChildCare on 14/10/2025:

I’m sorry to hear that you were unhappy with your experience. I always aim to maintain clear communication and a high standard of professionalism with all families.
During your time with my setting, there were several occasions where arrival and collection times did not align with our agreed schedule, which made it difficult to maintain consistency for the children and plan the day effectively. As explained, extended handovers or discussions needed to take place during morning drop-off, due to other professional commitments. I had also extended my working day to accommodate a 6:00 pm finish, beyond my usual 5:00 pm hours.
On one occasion, your children returned after illness without prior notice, despite plans for an outing that morning. Had I been informed in advance, arrangements could have been made. Similarly, while I had indicated that my daughter could provide care during my holiday if required, I did not receive any communication requesting this.
You had previously stated that a friend would be caring for your child, so I was surprised to receive a message about a potential negative review regarding a refund before I had the opportunity to respond. I returned your call promptly, but they were not answered.
Throughout their time at my setting, both of your children were well-cared for and settled, with only the brief, expected upset at handover from your younger child, which is typical for their age.
I take pride in providing a caring and professional childcare environment and always aim to resolve matters directly and respectfully.

Lovely home environment

Tina has looked after both our children 12 months and 3 years old. They have both loved their time at Tina’s which is well set up for children of all ages. Tina has been great, and so flexible when we have needed extra hours or last minute changes.

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by Hannah29 on 03/06/2019

I do highly recommed Butterfly Child Care

I would like to take this opportunity to thank you for the tremendous work you have done with my twins. Looking back in 2016 we can see how far the boys are and that thanks to your support, presentation and professionalism. Your work is outstanding and no other childminder would do what you have done for my boys. Their development and self-esteem had a huge bust. They are praised by the teacher, they have friends and are happy to explore new things.
I am absolutely sure that all your paperwork can evidence their development with your support, but how about our support: parents and grandparents support? You have been there for us as well as you have been there for the boys. You give us the straight, the expertise and the your wisdom. Your support is well appreciated and you professionalism is admirable.
As a professional myself, I can see an outstanding service and a very devoted, passionate and knowledgeable person who runs it.
You do everything from the heart and your results are easily measurable.

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by Bella on 09/07/2018

feedback

My 4 years old daughter Sophie is attending this childcare for 2 years. We are very happy with the services provided. Tina is very experienced, flexible and reliable childminder. Children love her and we appreciate all she does for us.

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by Parent on 22/06/2016

Response by Butterfly ChildCare on 24/01/2017:

Thankyou. Sophie has gown into a wonderful little girl x

Feedback

Very happy with the services provided. Friendly and homely atmosphere.

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by Parent on 08/12/2015

Response by Butterfly ChildCare on 09/12/2015:

Thankyou Yulia x

Exceptional care

My little girl who is now 20 months has been with Tina 4 x full days for almost 6 months now and she loves it. I was worried how she would settle but quite the opposite she would stand and cry at front door on days off asking to go to ninas.....She can now say it properly. Her speech and development has improved fantastically and her ability to hand me her plate when she is done is certainly not my doing. Tina is open, easy to talk to and very caring.....She does however keep them all in line and is firm but fair and has an immaculate home albeit full of love and toys....I enjoy pick up times to have a bit of a chat and my daughter thinks of it much like she does going to her Nannies house....a real home from home

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by Parent on 05/12/2015

Response by Butterfly ChildCare on 07/12/2015:

Thankyou Leisa i must say its an absolute pleasure having such a bright little spark about the place.