Tia helps look after my two boys (3 years old and 2 years old). She's been reliable (we've never had any issues with agreed plans being cancelled or lateness). She's also proactive (uses initiative with activities for the kids as well as being proactive with communication/planning). She's naturally very thoughtful and has shown great kindness to the kids. She's always been patient and calm even when faced with sometimes fairly challenging behaviour. I couldn't recommend her enough!

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• Communication