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Shamima
Nanny
London Borough Of Tower Hamlets

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2 stars

Great nanny but barely turned up

Reviewed

Hired Shamima to look after our two year old, she was great with our son. However she attended less than half of the time, which was hard as it left us with no childcare support with a toddler and a newborn. She always gave an excuse, at least one time we know wasn’t true. Was great when she turned up but ultimately quite unprofessional.

  • 2 stars Overall
  • 5 stars Setting
  • 5 stars Cleanliness
  • 5 stars Food
  • 2 stars Communication
by
Avatar for Gabriel
Gabriel

Response from Shamima
Responded

Thank you for your feedback. I’m truly glad to hear that you felt I was great with your son. I always put my heart into providing the best care possible and strive to perform to the best of my ability. That said, I’d like to clarify a few important points. I worked with your family for just under two months and attended approximately 75% of my scheduled shifts. While I acknowledge I was unable to attend every shift due to personal circumstances, I made every effort to be present and communicated openly. I understand this may not have been ideal, but it wouldn’t be accurate to say I attended “less than half the time.”

Although the position was originally intended to be long-term, I could only commit to a shorter period due to unexpected personal matters, primarily related to my mother’s ongoing health issues, which required my care and support. On rare occasions, I was also unwell myself, which can happen when working closely with many young children. These were not simply “excuses,” but real, sometimes urgent situations. I always aimed to be transparent and informed you in advance, whether for scheduled appointments, pre-agreed time off, or last-minute illness. While one explanation may have been questioned, I stand by my honesty and can assure you that I never intended to mislead.

I’d like to also clarify that during my short time with your family, my responsibility was solely to care for your toddler only. As we had agreed, the care of the newborn was to be introduced later on, but due to a change in my circumstances, that transition didn’t occur. Throughout my shifts, the children's mother and grandmother were present for extra support and took primary care of the baby, allowing me to only focus entirely on your son.

I want to emphasise that I was always professional and worked to the best of my ability at all times, even though at times it was difficult to care for your son with both parents present at home. I worked with him mainly in the living room, and since he was aware that both parents were in the bedroom, it could be challenging to settle him, especially when a parent would enter the space during my working hours, which often triggered him emotionally. This was something that the parents were aware of, even when i communicated to them. Even during those difficult moments, I continued to do my best to support his development and help him thrive.

While I understand the frustration that can come with any missed shifts, I was present for the majority of my time with your family and truly gave my full attention and care to your child. I respectfully disagree with the view that I “barely turned up” or acted unprofessionally. I fulfilled my responsibilities to the best of my ability, despite the personal challenges I was managing.

It was a pleasure working with your family, and I sincerely wish you all the best moving forward

Kind regards
Shamima