Kayley's Reviews

Childminder

3 out of 5

2 ratings

5 star

50%

4 star

3 star

2 star

1 star

50%

Parent reviews

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Below are the latest reviews for Kayley. Please note that reviews represent the subjective opinions of other Childcare.co.uk members and not of Childcare.co.uk. Parents must carry out their own checks and references on childcare providers to ensure that they are completely happy before enaging in the use of their services.

The best start for our little one.

I honestly couldn’t recommend Kayley enough. From the very first moment she truly made me feel at ease leaving my little boy with her. Kayley truly cares for my son like her own. He is always so happy to see her at morning drop off. He loves the yummy meals she makes and enjoys fun outings with her to the farm, library, woods and lakes to name a few. Kayleys kindness and flexibility where possible made returning to work so much easier. It is clear that my son is happy, settled and thriving in Kayleys care and my husband and I feel so lucky to have found her.

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Setting
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Communication

by Charley on 22/09/2025

Based on our experience I strongly would not recom

Our experience is that this childcare setting and childminder has shown unprofessional conduct and behaviour.

Photos of our child, without our consent, were shared on the childminder’s personal Facebook page, which is public. No apology was issued to us, and these were only taken down once we called this out and raised it formally. She also blocked us on Facebook to hide this from us while our child was still under her care, and before we had raised any feedback or concerns.

The childminder is unable to take reasonable feedback and demonstrated poor communication continuously. For example, she did not inform us of dates they were closed (a whole working week), admitted this, and then tried to push the responsibility onto us.

In the 12 weeks of our child attending this childcare setting, there were 8 separate days where we did not receive a single update or photo, despite this being promised prior to starting. At pick-up, the majority of the time we weren’t given even basic information about our child’s day and routines (e.g. how many nappies were changed, how many times went to the toilet, etc.). We’ve been shown that you simply cannot raise feedback, even when it is given politely and amicably.

The childminder also acted without a conversation with us about consent. We asked her not to ask our child for kisses or give kisses without permission or discussion with us as parents. No apology was given, nor did she confirm this would stop in the future.

We were also charged fees during a week they were closed, despite the contract clearly stating no fees would be paid when closed. When we raised this, she made excuses and said we wouldn’t need to pay anything for October, but this was not communicated until after we challenged it.

We were also informed about other families’ personal situations and how they discipline their children, which we felt was inappropriate.

I have listed just a few of the experiences we’ve had to deal with due to this childminder’s poor approach, attitude, and behaviour. We trusted this childcare setting and were one of the first families to sign up after hearing about her experience and reassurances that put our mind at ease as first-time parents. Sadly, we’ve been left extremely disappointed. We tried to resolve issues amicably and directly, but there was no resolution.

If I had known in advance what our experience would be, I would not have enrolled my child here. I hope no other family has to go through what we did.