My statement is anything but untrue.
I am allowed an option of my negative experience and of course you will have good references. The whole point of a review is to inform other parents of an experience.
We didn't have a positive experience. The settling in process wasn't smooth, my child's needs weren't always accommodated and there were too many things I had to question.
Yes I gave notice to end a contract in which this was then terminated and money help longer than promised. I work with children and parents and all I know is I would not deal with a parent in the unprofessional way my family was dealt with.