Baby Bears Child Care Limited's 1 Star Reviews

AVOID AVOID AVOID

I would not recommend this nursery based on my personal experience. After raising a safeguarding concern, I felt that the matter was not handled appropriately, and the responsibility was redirected towards me as a parent rather than addressing the issue in my child’s best interests. My daughter was significantly affected by the incident, yet the directors appeared more focused on protecting the nursery’s position than on her wellbeing.

Additionally, there is a charge applied that, according to Ofsted, is not mandatory, which has made invoices higher than expected.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by MotherSM on 13/08/2025

Response by Nurture and Grow on 14/08/2025:

We take all safeguarding concerns extremely seriously and follow clear procedures in line with Ofsted requirements and statutory guidance. We are confident that your concern was handled appropriately, with thorough investigation, documentation, and in full accordance with safeguarding policies designed to protect all children in our care.

We would like to reiterate that the Local Authority were involved throughout the process and formally closed the case with no action required, as you are aware.

Our decision to remove you from the nursery was clearly outlined in our letter to you, in accordance with clause 6.2 of our terms and conditions.

Regarding charges, our enrichment fee is voluntary, as stated in our policies and on our website. This regulated fee covers the cost of additional resources and food.

We stand by the professionalism, transparency, and dedication of our team.