I used Alev to look after my 2 and 4 year old kids while I was on a business trip. When I returned, my son’s eczema was really bad. When I checked the internal cameras I realised she hadn’t bathed them all week and only did it once, on the morning of my return. Poor son’s skin got so dry and he got rashes all over because of this as he has eczema. I never saw his skin so red and raw all over and he’s been scratching and crying. When I asked Alev, she said it was because there was a problem with heating but of course she should have told me about this and the fact that she hadn’t bathed them. She hadn’t said a word to me obviously thinking I wouldn’t know any better.

Also she left and got her friend to come and stay with the kids instead of her one night and didn’t tell me, again, thinking I wouldn’t realise. Completely unacceptable - do not use her.

• Overall
• Cleanliness
• Communication