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Depu
Childminder
Custom House

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1 stars

Be warned

Reviewed

Unfortunately, we found out how misleading all these reviews are in a very hard way. In 4.5 years of my child's life she attended 2 different nurseries (15+ different carers) and had a long term babysitter. We had a lovely relationship with all of them. The relationship with Deepika was the only exception and the short time (3 weeks) we received her services was in one word, horrible, and caused a lot of distress to our family. She is the LEAST patient person I have ever met in my life, let alone as childminder. She is extremely unprofessional and her communication style is unbelievably poor. She is dishonest, not trustworthy and lacks ethics. We were very patient with her partly because of all the good reviews here. And partly, we thought our child was settling in to her new school and then Deepika’s setting after school. We reasonably thought they both have to get used to each other… but how wrong we were. I would strongly recommend that every parent, especially after school parents to think several times before they leave their child in her care. I don’t think Deepika cares about a child’s emotional state. She creates an extremely negative environment and talks about the child in a negative way in front the child herself, other children in her setting and also to other adults which could be very damaging for the child emotionally. I personally worry about the long term effects of this type of negative environment on the mental wellbeing of a child. I can write here pages of things but I just want to give one example to show how wrong the reviews here are. Almost all of them says she is very professional. Deepika asked us to sign her contract before our child started in her care which we did. She didn't return a signed copy back to us. We didn't think much of it because, hey, we trusted her with our most precious child. Later, when we challenged her about her not adhering to the terms of the contract, she sent us an unsigned copy and said contract terms don't apply because she herself didn't sign her own contract. Imagine this!! If we acted out of the terms of the contract she could have simply signed it and challenged us but she thought she is exempt from it by not signing. This should show what kind of a manipulative and unprofessional provider she is. Please don't be fooled by the reviews. Unfortunately, she thinks she is invisible because she has these reviews and when you challenge her about anything, instead of constructively trying to find ways to resolve it, she uses the reviews to say she can’t be doing anything wrong and tells you that it has to be all your fault, your child’s fault, the nursery’s fault, the teacher’s fault. The best thing to understand what I mean is to ask her about the complaints against her setting and she will have to show you our complaint and her response to it. You can then judge if you want to deal with this sort of behaviour.

  • 1 stars Overall
  • 2 stars Setting
  • 4 stars Cleanliness
  • 4 stars Food
  • 1 stars Communication
by Sev

Response from Depu
Responded

Dear parents,
I am working as a childminder for over 11 years. OFSTED is the regulator for Early Years Childcare providers, and they are monitoring my service for 11 years and Graded “Good childcare provider”. Further my Local Authority London Borough of Newham continue to assess and monitor my service as they have offered me to provide 15 hours free childcare for 2 year olds, 30 hours free child care for 3-4 year olds and 15 hours free universal entitlement for eligible and 3-4 year old children.
After over 11 years of service as a childminder this is the 1st time, I have received a complaint from a parent or any governing body. The family “Sev” enrolled their child in my setting for after school care in September 2022. Due to unfortunate circumstances I had to indicate the parents that I need to terminate the contract and they have immediately sent me the termination notice which I have accepted.
I understand the frustration of the parents when they have to terminate the contract with the childcare provider with in very short period. I have worked with the family only for 3 weeks and they have sent the 6 pages of complaint against me and my organisation to the regulator OFSTED. OFSTED confirmed that they have received the complaint, they reviewed it and now closed the case. It indicates that I haven’t done anything wrong.
I didn’t think ahead, and I thought it wasn’t necessary to add a settling in period in the contract, for a school age child. It was my mistake and I make sure to add a setting in period for all the new children enrol in my setting, enabling any party to terminate the contract within the settling in period, if required.
I have 5 children for after school care and I work with these families from 3 to 7 ½ years now. Parents always say that my setting is a second home for their child, and I am their lifesaver. No complain whatsoever.
I understand that it’s impossible for me to make every family happy. However, its look like that the “Sev” family is targeting me personally and my business and its very unfortunate situation. As per any parent’s request I am very happy to share the complaint I received from the “Sev” family and my answers to it.
Thank you very much,
Best Regards,
Deepika Jinendradasa