We found Karen on this website and had arranged to meet her for the first time when my mum passed away.

My daughter was only 7 months old and the chaos of all of that was overwhelming. The understanding, support and kindness Karen showed me through rearranging our appointment before we had even met was an overwhelming show of who she is. And that was before we saw her with our daughter.

She looks after ellie as if she is one of her own. I know no matter what ellie has a second home there. She is taught, loved, looked after and kept in check, gently and with love, if needed. Exactly what we wanted

Karen sends us lots of pics of their adventures and keeps us updated through WhatsApp and an app. Ellie has starting school soon and has been with Karen from 10 months old. She will stay with her during school holidays.

Ellie has also made a ton of friends there, with Karen's own 2 lovely children who we bump into around the area and who beam and wave to us, and with the other mindees. We often hear lots of stories about her friends there.

We feel so lucky we found her. She is part of our family as ellie is part of hers.

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• Communication