Robin’s nest nursery's Reviews

Do not send to this nursery

We regret sending our child to Robins Nest Nursery. Please read this if you’re considering it.

Our son came home from this nursery on more than one occasion with a severely soiled nappy—leaking faeces down his legs and back. This was especially concerning because he is fully potty trained and can clearly communicate when he needs the toilet. On both occasions, his daily report had no toileting record at all, and we were given no explanation.

We raised formal concerns with the nursery. The first time, they apologised and refunded a month’s fees. Hoping it was a one-off and trusting their assurances, we gave them a second chance. Unfortunately, the same issue happened again.

After the second incident, our son was visibly distressed, saying that his bottom hurt and expressing reluctance to return. We made another formal complaint, citing our concerns around hygiene, safeguarding, and emotional wellbeing.

Shortly afterwards, the nursery terminated his place via email, without prior notice or discussion. They stated that they had “fulfilled their duties” and informed Ofsted.

We were shocked and saddened by their response. We expected a more constructive approach, especially given the nature of our concerns.

We are now raising this matter with Ofsted and the Local Authority Designated Officer (LADO) for further investigation. We feel strongly that no child should experience this kind of situation, and no parent should be left in the dark when concerns are raised.

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by Saad on 27/06/2025

Complete support for my SEN child

Robins Nest are a brilliant nursery, the staff are so lovely and nothing it too much trouble to accommodate. My daughter has additional needs and they have gone above and beyond to support her and meet with me regularly to discuss her goals and progress. They have assisted with referring her to relevant services and guiding me through these steps. My daughter loves going and I feel so comfortable knowing she is cared for so well - she comes home covered in dirt, paint or glitter and I know she has had a great day!

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by Tegan on 11/05/2023

Our son received excellent care and education at R

We have been so happy with the care and education that our son has received at Robin's Nest nursery. He has grown and learned so much while he was there, and we have always felt confident in the love and attention that he has received. Thank you to all of the staff at Robin's Nest nursery for their hard work and dedication to our son's growth and development. We are grateful to have found such a wonderful place for our son to spend his early years.

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by Brett Ca on 07/01/2023

Response by Robins N on 07/01/2023:

Thank you for your kind words ❤️
We loved every minute that he was in our care !!! and are gutted that he grew up and had to fly the nest !! 😂
His been a pleasure to care for and it’s been amazing knowing you both as parents !
His grew to be such a polite, caring and loving little boy (not so little now)

Finally relaxed leaving them

I never thought I'd be able to leave my twins with anyone other than family but this nursery has gave me so much trust the staff are so reassuring and super friendly.
Helpful from the moment i messaged.
Clean friendly and relaxed it's a 10 out of 10 for me

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by Claire on 06/01/2023

Response by Robins N on 06/01/2023:

Lovely to read Claire ❤️
Thank you so much
Your children are adored by the staff !
We always say that you need to feel relaxed as it makes you feel that little more comfortable !
It’s always a difficult decision to do as a parent but we are so glad you choose us :)

Great provider for children

My two girls attended the nursery one during holiday club and the other approx 3x per week. The nursery provides flexibility as I'm a shift worker which is excellent for me, they are friendly and always have plans for the children and take them on trips outdoors. They even put me in the direction of other services such as dentists. My children are always rushing to walk through the doors of Robins Nest. And they have helped to support my plans for my children e.g. potty training etc

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by Alisha on 10/01/2021

Brilliant nursery

I was worried about sending my little boy to nursery but it was the best decisions I made!
George loves it there! Hes came on so much since being there!
Always comes out with a big smile on his face
All the staff are lovely and friendly and always happy to help.
Its a very clean and welcoming nursery!
Thank you all

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by Tlouise on 10/01/2021

Amazing

My daughter started here when she was around 12 months old. She has come on so much since joining, she loves it here and gets exciting when we walk towards the building. I can go to work knowing that she is happy and cared for. Cannot recommend this nursery enough.

Had previous experience at this nursery as my son usually attends the holiday club when I'm at work during school holidays. They plan great activities each day and trips out.

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by Ruth on 09/01/2021

Outstanding

Nursery is so flexible just what I needed. My daughter is so happy here the staff are lovley kind and fun. My daughter hates going to New people but feels so safe here the staff are doing anazing in the pandemic and i couldnt thank them enough. The nursery is clean and my daughter loves the food x

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by Kat on 09/01/2021

Excellent

My daughter has been attending this provider since she was 6 months old she is now 9, the girls here are fabulous and have helped my daughter through her years, nothing is to much trouble for them, the staff are all friendly and I have never had any issues with my daughter being there, would highly recommend this provider

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by Leanne on 09/01/2021

Amazing nursery!

I was so worried about letting my kids go to nursery, but it was the best decision i ever made.
My 2 boys have come out their shell so much since being there.
Having hot cooked meals, which they love. Lots of friends and lovely staff they get on well with.
Its very clean and always great communciation.
The boys come out with a massive smile on their face everyday!
I couldnt thank you all enough for everything you have done.

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by Ab Symes on 09/01/2021

Family Feel

We’ve been using this nursery for the past 4 years. Our baby girl went there from 8 months old (now 4.5yrs old) and now our baby boy is there.
The team are lovely, really caring and so easy to talk to. I love they don’t use all plastic toys, children get to be creative and use imagination!
At the end of the day you get a full report of how your child has been during the day, what they’ve eaten, how many nappies and how long they’ve slept. Highly recommend them.

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by Natalie on 09/01/2021

Amazing

Since my daughter started her in September she has come alone so much. Learning something new every day. I couldn't be happier with the choice I made. Cooked meal and pudding every day she comes out so happy and loves all the staff their friendly and so kind. Haven't had no problems at all and it's just a lovely nursey in a whole. The manager is lovely to and is always happy to help.

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by Cazpowis on 11/03/2019