I cannot speak highly enough of how kindly and attentively Samantha is looking after our little boy. Before starting to go to hers he was a fairly moody and hard to please toddler. After a day at Samantha's he is virtually bouncing off the floor with happiness and excitement. He has been talking about their activities even days after having his last session with her, which to me is clearly a sign that he is bonding and making very good experiences. We were worried at first because our boy screamed through the viewing but she knew exactly how to comfort him and there have never been any tears since. She has been keeping us up to date with lovely photos and videos and has accommodated all sorts of quirks with ease. She makes her job look effortless by staying calm and structured. I don't know how she does it but it really works for our little mister grumpy pants.

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• Communication