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helping hands
Childminder
Prestwich

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Message

1 stars

Liar, not trusted!

Reviewed

Unbelievable liars , I had a conversation twice to bring my daughter and in the last minute they just stopped replaying or now they keep me on hold for one week and booking me for a Sunday visit and again stopped replying until I called but instead of getting the address, witch btw it took again more then 24h to reply, I get a message that they fully booked until September!!!! Especially that I asked her on the phone, DO YOU HAVE SPACE? I NEED TO KNOW FOR SURE!!!!!!! And I didn’t force nobody, I just ask her YES or NO , so I can look for someone else!!!

  • 1 stars Overall
  • 1 stars Communication

Response from helping hands
Responded

Hi Catalina,
I am sorry to hear that you are not satisfied. As I explained previously, I can not guarantee a space will be available unless a holding deposit has been paid. I have many enquires to work through and I respond as fast as I can. Unfortunately I am now fully booked up until further notice.
I appreciate you need to find childcare and my advice is to look at multiple childcare providers whilst awaiting a response. We communicate with enquires as much as we can and an immediate response is not always possible.
Thank you for taking the time to complete a review and good luck with your search for childcare.