Avoid
If you are used to high standards of care, you will be shocked and astonished of the level of treatment you will get from this provider. All she cares about is making more money to the extent that she changed my contract in hand writing after it was signed. We had to use her as a short term emergency care and it was all made clear to her from Day 1, but she still abused the situation and a month down the line I realised she was charging me extra even more than what emergency childcare on the day would charge. What is even worse is that when I questioned this, she gave me my baby the following day with a full nappy and a rash. If you are a professional and have work commitments (a doctor and an academic), she will be verbally abusive and shout at you and use hand gestures at the door if you are 15mins late instead of just simply charging you based on the contract. And even more, the door will be slammed on you. The worst of all is lack reliability as she will simply cancel your contract in the evening with complete lack of responsibility. The contract states (clearly copied from a regulatory body) that the childminder should not do this if the issue is easily resolvable, and there was no issue in the first place!
The worst of all, that she will consistently change what she says so there is lack of trust and the evidence of that is that our deposit as well as a refund of a total of £495 is still withheld with her unlawfully although it was all agreed.
if you want an
ethical person who holds the least of values and keeps their word then
avoid her by all means. If you are ok with someone manipulative, who would
change what they say and would do anything for the sake of making more
money, then just make sure everything is in writing, she will constantly
encourage you to talk to her over the phone and come round her house to
chat at the door, but will only refer to what is in writing afterwards,
even though it is all in messages that it was discussed and agreed!
The funniest lie that should have been alarming at the beginning is that
she still uses Covid as an excuse not to allow parents inside the premise
to see the setting, and when I insisted all of a sudden Covid was gone and
in there was a group of children gathered around an ill-educated lady
watching TV. What is even worse, she will take children with all sorts of
coughs into the premise and then when you comment on it, she will deny it!
It was basically a horrific experience with some who is very hungry for money!
We are now having to report her to the Trading Standards and taking her to the small money claim court, using her own contract and messages against her. With all the time and energy that will have to be wasted on this, you
are better off someone where else!
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Response from Subha201
Responded
To begin to address untrue review you left on my profile; let me clarify what you have forgotten to highlight:
• When you started with me, you didn’t mention that it was an emergency contract that you wanted to sign.
• When your child started, you expressed to me that he wouldn’t eat anything but pureed food even though he was over a year old and you kept providing me with Ella’s kitchen pureed food, but I weened him off the pureed food, and onto whole foods.
• Reliability/flexibility: when you had to go to Birmingham for work, you wanted me to start at 6:45am although my setting opens at 8am, but I went beyond and above to cater for you and took your son in at 7am – 5:30pm but still you decided to collect him at 6:15pm with no communication of being late.
• on the second week you brought your child and dumped him at the door requesting that I keep an eye on him. You did not inform me of this in advance or ask me if I could take him as he needed one to one attention due to the procedure – is this is how caring a parent you are? Not other childcare prevision would take him in at that circumstances.
• Another time you dropped your son at my door pointing out that you had just noticed he come up with rashes all over his body which I could see too but didn’t want to take him back home because your running late for work. When I text you stating that if he becomes distressed or develops high temperature I will have to ask you to collect him, but in reply you accused me of being a drama queen.
• From day one you never collected you son on time always 15minutes to an hour late and then refused to pay for the late collection, instead you wanted to make up the time by dropping him late the next day – you claim that you are a teacher and that your husband is a doctor, so I ask if you would find it acceptable for a student or patient to turn up this late, furthermore if your employers would accept such tardiness. I am also a person working in a professional setting and expect mutual respect between myself and clients; I can understand occasional lateness but not when it is repeated, without warning and without a decent apology or sense of remorse.
• I want to ask you and everyone who will read this message, why do you think your job classifies you as superior to any other being or profession?
• You text me one day saying you want to cancel the contract with three weeks’ notice and then you text me again to change to two weeks’ notice and your reason was you are finding it difficult to pick him up on time as you now finish work at the time you are to pick up your son from me, didn’t you have the common-sense to ask me to add another half an hour instead. You want me to be flexible but in return you disrespect me to the max.
• You said I gave your son back in wet nappy and rashes, if that was the case why didn’t you report this to me because as far as I recall you said his nappy was wet which I did not notice but even then I apologized for it.
• Your lack of common-sense and ability to communicate is beyond my understanding as you just want to blame but lack the will to listen to others. I have invited you to come and speak to me but you point blank refused to ,or to even answer my phone calls because you know when I start to speak to you, you will have no answer to anything and that I will not let you abuse me on my face therefore you started to bully, threat, abuse by sending me multiple toxic messaged over text and WhatsApp to the point where I had to call the police on you. Even then, that did not stop you, you still sent me a threatening email to say you were going to come to my door to create drama.
• I terminated your contract with immediate affect after you relentlessly abused over text messages which started from 8pm to 11pm and did not stop there. You then started again at 6am the next morning which has continued to date.
• Your abuse was so bad that it went to the extent of you saying “I will pray every day you and your kids go to hell” this is how malicious you are and you expect me to carry on providing my service to you after this remark.
• When I would not entertain to your abusive messages, you somehow dug a way even to accuse me to say I am racist and you believe I wouldn’t have treat my white parent like this, seriously, you are unbelievable!
• The two months you used my setting you never paid me on time. Each time I had to send you multiple reminders, even then you made excuses. After calculating all charges including all the late pick up and unauthorized extra hours - you now owe me £98.00
• I do not say to any childminders to not take you but instead I stress to every childminder Nanny & babysitters to be warned that they will be misused, abused, spoken down to as if you are her slave and not get paid without a fight.
I wish you all the best of finding someone with thick skin.
