Donnasha's 1 Star Reviews

Lies and unprofessional.

Writing this now as I am furious and feel that an honest review is needed.

My son had been going to Donna for around a year and for the majority of his time with her she has been loving, caring and great at general communication.

Recently, our son had been coming home with various small injuries such as scratching and bruising, which we had questioned. When speaking to Donna about these concerns on multiple occasioans, they were always brushed off as him being a toddler and falling over or being heavy handed. At no point throughout these conversations did she show concern for him or remorse for the injuries.

A few weeks ago, when collecting our son, we noticed a mark near his eye and on both sides of his left ear. At the time of collecting these were just small marks and again were offhandedly explained as him coming in with those this morning but she had forgotten to mention at the time. Neither of us had noticed any marks during the morning and these were not tiny marks so would have been picked up on. When we arrived home and began our evening routine we noticed that the marks on his eye and ear had gotten worse, and we grew concerned that they looked like small nips and scratches from a dog as no other explanation matched. We messaged Donna to express our concerns and to double check if anything had happened throughout the day, making sure to insist that we were not accusing at all, and were just concerned. She then responded by phoning us and becoming argumentative with us, asking how we could ever accuse her of anything like that and that she’s dispointed that we wouldn’t speak to her in person if we were concerned and that we had upset her in our message. At no point in our conversation did she ask about our son’s wellbeing or express concern or apologise.
She also repeatedly insisted that her policy is to not have the dogs around the children at all so this was impossible, but on further investigation we found that images sent to us of our son repeatedly had the dogs in the background and around the children.

We decided at this point that we no longer felt comfortable sending our son into Donna’s care, as we could no longer trust her word. We arranged to speak to her in person to give our notice that we would not be returning and again Donna was very defensive and angry, not showing concern for our son or apologising for anything that had happened.

Following this conversation, we have since discovered that Donna has spoken about us and named us to another client, who is friends with my sister in law, about this, which is clearly a breach in confidentiality and professionalism.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Jack on 07/07/2025

Response by DonnasHa on 09/07/2025:

Thank you for taking the time to share your feedback. I’m sorry to hear that you feel this way about your experience, and I want to address the points you've raised openly and honestly.
To clarify, I did notice the small scratch on your son's ear during drop-off in the morning. I also mentioned it to you both at that time of pick up. However, I understand that the mark may have been overlooked, especially considering that Mum, was very excited to see son after not seeing him that morning, and Dad expressed to me on previous occasions that he was very tired. Given the circumstances, I can understand how the mark might not have been immediately noticeable.
What I do want to make clear is that I was not aggressive towards you both at any point. You both sat comfortably and very happily on my sofa during our respectful meeting, we spoke calmy and respectfully to each other, we both acknowledged and apologised for our parts in the communication breakdown, even asked you to pass on a kiss to your son when you left. You left my home in good spirits, and the entire exchange was cordial. I also have it recorded on my Ring doorbell and CCTV to confirm this, should you need any reassurance. We have this for our own safety which is advertised you are being recorded on our windows and outside our property.
What did concern me, though, was seeing you leave your child in the car outside my house on a warm day, for a substantial amount of time, while you came in for our meeting. I was uncomfortable with this decision, as I believe it's important for children to be always supervised, even for a short period. I wanted to bring this up during our conversation, but I didn’t want to cause any unnecessary tension. I genuinely care about the safety of all children in my care, and I hope this is something we can both agree is important.
Regarding the dogs, as outlined in my policy, they are always supervised when around the children. I want to reassure you that the dogs did not cause the injuries your son sustained, and I take safety very seriously in my care.
As for the communication breakdown, when I received your text message at 7:45 pm expressing your concerns, I didn’t feel it was the right to discuss such matters over text, so I called you, and yes, I was upset, and I am sure anyone would be reading the message I received. I believed a face-to-face conversation would be more appropriate, which we later arranged. During our meeting, we both acknowledged our parts in the situation, and I appreciate your willingness to discuss everything openly.
Lastly, in response to the confidentiality matter, the person you mentioned is a personal friend, not a client. They were a client nearly 3 years ago, and both they and your sister were the ones who recommended me to you. Therefore, there has been no breach of client confidentiality. I take privacy very seriously, and I appreciate you bringing this to my attention.
I truly value open and honest communication and want to address your concerns with transparency and care. Please know that your perspective matters to me, and I am committed to ensuring a safe and positive environment for every child in my care. Once again, I’m sorry for the distress this situation caused, and I genuinely wish you and your son all the best moving forward.
Sincerely,
Donna