I found Harriet on the site. We had a telephone conversation and agreed that she would sit last night from 6.30 until 11.00. At 6.40 she hadn’t arrived so I texted ‘are you on your way?’ I also called but got voicemail. About 10 mins later Harriet replied ‘Hello, I’m here but I can’t find it anywhere’ so I texted further directions and said I would stand outside on the drive. We are on a main road and not hard to find. Google maps takes you literally to our front door.
I didn’t hear from Harriet again, I stood outside for over half an hour, sent further texts including a map.
I still have heard nothing 12 hours later.
Very disappointing and unprofessional.

• Overall
• Setting
• Cleanliness
• Food
• Communication