Horrible experience - hiding incident/injury
On the 3rd day of childcare, our baby comes home with a bib (he only wears bib at meal time) when we removed it we found scratches on his neck and ear.
We called Stacey (voicemail) and texted a picture asking if she knew what happened, this was 1h after the pick up.
She replied only the next morning, leaving us the whole night worrying if our 9 month old might have hit his head!
She said that she had "forgotten" to mention an incident with another child at her care who tried to hug our son and scratched him with their finger nails! We asked for elaboration. Next thing she did was to cancel the childcare which was scheduled for the next day, saying she can not provide care for our LO even though we had a contract that required 30 days notice to terminate. Happy to provide all our communications to anyone questioning about this childminder.
I have to add that at the first session of settling in, she did not allow me inside to help my son get to know her and her place. She took him from the door even though he was bawling and was red and out of breath. I insisted that she allows me to stay with him a bit but she said NO!
She also allowed her older kid (approx. teenage) and their friends (unprofessional and unregistered) to play with toddlers and babies in her care.
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Overall
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Communication
Response from Sancroft Childcare
Responded
Thank you for your feedback, Laurent and Meadow Doyen. I am sorry to hear that you are frustrated by the choice made to terminate the contract with immediate effect. However, as stated in the contract, 30 days’ notice does not apply when parent/carers behaviours pose a risk to the safety and well-being of the other children in my care. Unfortunately, we cannot change this policy due to the duty of care we have towards our children, but we do make reasons clear and offer immediate financial compensation for this in the formal notice. We make these decisions with the highest level of consideration and consult regulatory bodies, who supported our decisions.
Whilst I understand that you are frustrated because I terminated our contract and that the outcome of your complaint to OFSTED was not favourable to you, this does not permit the right to post unfounded accusations
(Unproven by CCTV on the premises) in an attempt to smear my childcare setting.
Again, we thank you for your feedback and we do hope you are able to move on to a more positive experience in the future.
