Review Guidelines

Childcare.co.uk have over 30,000 reviews of childcare providers, tutors and schools, written by other parents just like you.

These guidelines are designed to help you write the best review you can in order to help other parents make the best decisions regarding their childcare or tutoring needs.

 

Fair, Balanced and Genuine

All reviews must be fair, balanced and based on genuine experiences. We reserve the right to request information and documentary evidence to backup claims made in a review if they are disputed by the reviewee. We take false and malicious reviews seriously and try to ensure that reviews published on our platform are genuine.

 

First-hand, Detailed and Helpful

Finding the right childcare provider or tutor can be one of the most difficult decisions for parents to make. The more information a reviewer can add that is relevant, first-hand and helpful, the better. We recommend at least 2-3 sentences to make a review really worthwhile to other parents.

If you like or dislike something then please go into as much detail as you can as to why you hold those opinions or beliefs. 

Reviews must be detailed enough to be helpful to parents. Short reviews such as "I was disappointed with this childcare provider." or "I did not like this childcare provider. Contact me and I will tell you why." are not helpful and will be removed.

 

Be Mindful of your Personal Information

Childcare.co.uk reviews will be published on the internet and displayed through our mobile apps, so it's best to generalise parts of your review in order to keep any personal information safe. 

  • Use DD (Darling Daughter) or DS (Darling Son) instead of your children's names.
  • Try and keep to first/given names. Childcare.co.uk reserve the right to remove last names
  • Don't mention specific times and location names

Good: My DD loves it when Maria picks her up from school!

Bad: My daughter, Jane Smith, loves it when Maria picks her up at Westgate Primary School every Wednesday at 3:30pm.

 

Opinions and Facts

We know how passionate we can get, particularly when it comes to our children, but the best reviews are ones where the passion and opinions are genuinely held and backed up by evidence and facts. If you write a review for a provider that they can prove to be incorrect, we reserve the right to remove the review permanently.

Good: I was dissapointed to find out from our school that Maria was late picking up our DS on three occasions and this was not brought to our attention.

Bad: Never shows up on time

 

Keep it Relevant

Childcare.co.uk and all of the parents out there looking for childcare or tutors, care about the quality of service they can expect to receive. This means that others are less interested in opinions and/or facts that are not so relevant to the service, particularly if it's a negative opinion. Any irrelevant review content may be removed.

Good: The outside play area is wonderful and our DS loves it when they get to play outside. 

Bad: I don't like the colour of the bike shed.

 

Family Friendly

Please keep all reviews family friendly. Do not use expletives or inappropriate and aggressive language. Reviews that are deemed unsuitable will be rejected.

 

Disputed Reviews

In the event the reviewee disputes a review, we will invite the reviewer to submit evidence to back-up claims made in the review. We will also invite the reviewee to submit evidence to support their version of events. During this process, we may temporarily remove a review. Reviews may be permanently removed if insufficient evidence is provided to support the claims made.

 

Review Terms & Conditions

  • All reviews must comply with these guidelines and the full Childcare.co.uk Terms and Conditions.

  • Childcare.co.uk reserves the right to reject, edit or remove any review, at our sole discretion without reason, if a review fails to comply with these guidelines or if it is any other way deemed unsuitable.

  • Reviews will only be accepted from parent members who have used, or have arranged to use, the services of a provider within the last 3 months prior to the date of the review.

  • We have security monitoring features in place designed to detect false reviews. If a childcare provider, or a member of their family, is found to have reviewed themselves then we reserve the right to permanently suspend their account and take all necessary and appropriate legal action.

  • All claims made in a review must be based on facts and we reserve the right to request evidence to support any claims made.

  • Reviews containing allegations of criminal offences, safeguarding issues or ongoing legal disputes will not be published and must be reported to the relevant authorities.

 

Report any Concerns

It's really important that if you have any concerns about anyone using our platform that you report them to us as quickly as possible.

In England you can report any concerns about an Ofsted registered childcare provider or school to Ofsted or by calling 0300 123 1231.

In Wales you can report any concerns about a registered childcare provider to Care Inspectorate Wales or by calling 0300 7900 126.

In Scotland you can report any concerns about a registered childcare provider to the Care Inspectorate or by calling 0345 600 9527.

If you have any immediate concerns about your safety or the safety of a child or another person then you should call the Police using the emergency services number 999.

 

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