Carlylou

My Summary

My Experience

Over 10 years experience with children 2009-2023 worked with a school working with special needs 2009-2014, nannying from 2014
Carly Turner


PROFESSIONAL PROFILE

An honest and reliable individual who excels at building strong relationships with children, parents and colleagues from all backgrounds and cultures. Comfortable working to strict deadlines and to the highest standards. My previous history be it at work or when I’ve been lucky enough to travel has allowed me to accentuate many skills such as good communication, team relations and customer services. My passion is working with children, I love the challenges and variety it brings, therefore this area is where I would like to gain more experience in and further my career.

SKILLS

• Enhanced CRB
• Excellent communication skills both written and verbal & high level of numeracy
• Good understanding of learning difficulties and disabilities
• Ensure that all health and safety checks are met and maintained
• Discreet, trustworthy and a highly confidential individual
• Able to build rapport quickly with clientele/children/colleagues/parents whilst dealing with enquires
• Hardworking: Proven ability to work well in high pressured conditions, where attention to detail, productivity and confidentiality is important
• Very caring, well-organised, dedicated and compassionate individual
• Team player, patient, reliable and flexible
• Ability to use initiative and work on my own without supervision
• Handling transactions, refunds & large sums of money
• Dealt with telephone enquiries and incoming correspondence
• Good working knowledge of Microsoft office applications
• Excellent customer service skills: experience in customer facing roles dealing with the general public and clients.

CAREER SUMMARY

2021 Present
Morning Nanny

2019-2020
After school nanny for a family in Pinner looking after 2 kids ages 4-6 Who I got very close to during this time we would have lots of fun going park and I really enjoyed watching them grow :)

Sept 2016 after school nanny for 2 kids aged 3 & 7
We done a lot of after school activities football, tennis karate music lessons we always spent a lot of time in Hampstead health when the weather was nice I had my first child in 2018 and sadly had to leave as I wanted to work closer to home,

Sept 2013
After school nanny For family,
Picking up Sam who was aged 4 and looking after him from 3pm to 8pm in the summer we done a lot of trips to the London museum’s and park swimming library who sadly went back to Canada who wanted me to go with them but I decided not to as I’m very close to my family,


Nov 2010 School Escort, City of Westminster/Enterprise

• Picking up special needs children from their homes and dropping them off to school then collecting them and dropping them back to their homes safely and on time
• Dealing with difficult situations, calmly and in a professional manner
• Excellent communication skills with parents, teachers, children and staff.
• Being very vigilant and looking out for the wellbeing and safety of all the children
• Spotting signs of neglect or misconduct either in the home or from school and reporting back to relevant bodies discreetly and professionally
• Great understanding of learning difficulties and disabilities – ADHD, Autism etc
• Trained in First aid
• Maintaining health and safety measures in accordance with legislations



May 2009 – Sep 2010 Sales Rep, Met Bar, Spain

• Promoting Business
• Generating sales
• Motivating other staff and customers
• Dealing with customer enquires both on the telephone and in person
• Formal/Informal meetings & events
• Dealing with all correspondence and paperwork and arranging delivery schedules
• Planning and organising promotional strategies for development of the market and the range of products
• Dealing with queries and complaints
• Handling money transactions
• Dealing with difficult and sometimes aggressive clientele in a calm manner

November 2007 – April 2009 Pawnbroker and Sales assistant, Harvey and Thompson, Paddington

• General administrative duties including sorting and dispatching mail, scanning, transferring calls, filing & faxing
• Sales advice
• Attend management meetings
• Handling confidential information
• Data input into various systems and updating records
• Managing workload, able to undertake delegated work in accordance with agreed timescales and guidelines
• Dealing with queries in person and on the phone and being the first point of contact
• Meeting deadlines with cost effectiveness
• Communicating effectively with the company managers/directors and ensuring the smooth running of the business in their absence
• Handling cash and cheques, bookings, transactions, queries & complaints.
• Delivering excellent customer service in sales, promotions, dispatches and deliveries as well as dealing with queries and overseeing stock in the warehouse
• Dealing with loan centers and external companies

QUALIFICATIONS, AWARDS & ACHIEVEMENTS

GCSE’s
Maths, English, French, Science, Graphics, Art, Drama

• First Aid Certificate
• Health and Safety Certificate
• Won Employee of the month numerous times whilst at Enterprise
• 100 per cent Attendance Certificate


HOBBIES

Football, badminton, netball, swimming, reading, cooking, drawing, learning and gaining new skills also have a passion for music. Love spending as much free time with my niece, nephew and god children, teaching them new skills and building their confidence.

REFERENCES ARE AVAILABLE ON REQUEST

My Qualifications

First aid certificate
Special needs certificate
GCSE Maths, English, English literacy, Art, P,E, Dance, Music

My Availability

Currently looking

Full driving license

My Fees

• Babysitting from £17.00 per hour
• Nannying from £17.00 per hour (gross)

15hr