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love4all
Childminder
Cricklewood

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Message

2 stars

More room for improvement

Reviewed

This childminder is a nice person but I am not happy with her services.
My baby cried always when I dropped him off, and I didn't pick up on that because at the time I desperately needed an childminder. she is difficult to convey a displeasure to, she is very defensive, and she hardly takes feedback. Communicating my unhappiness with her services was met with comments almost insulting, which was what I expected any way.

She is not professional, and sometimes it seems she looks out for her own interests rather than that of her clients. She didn't pay attention to the things that are important to me as her client. She belittled my baby's allergy issues and she seems controlling.
She has problems with the supplies I used for my baby, including the diaper bags we used and offers to sell supplies to me. She gives unsolicited advice; Sometimes I feel indicted as a mother by her words and actions. Maybe others have not had this experience with her but this has been mine.

  • 2 stars Overall
  • 3 stars Setting
  • 4 stars Cleanliness
  • 1 stars Communication

Response from love4all
Responded

Thank you for your feedback, I am always actively working towards bettering my childcare services. However I do not appreciate unjust reviews therefore I will elaborate on the allegations putfourth. On our first meeting you changed your son's nappy and liked the wipes that were available and asked me to purchase these for you. I am not a supplier or have any of my own products that I sell onto parents. I am accomodating to all concerns put forward by parents for example an issue was my hourly rate which I discounted to make it more affordable for these parents. The child use to cry upon arrival as most children do, but parents were notified with images and videos of their son happy and cheerful minutes after as I know it is concerning for parents. This was a financial dispute and in no way we're my services for your child unprofessional, as if this was the case you wouldn't have had me mind your child for more than 6 weeks. I wish you the best of luck finding a minder who fits your needs.