Donna's Reviews

Parent

Below are the reviews that Donna has written.

Needs improvement

My son is nearly 4 and loved going to this setting. However my low rating is due to my son falling whilst in the presence of several adults and I wasn't informed. This resulted in 3 fractures and a bleed in his arm!! Not that Moli isn't a nice lady but she requires improvement and more training!

Overall
Setting
Cleanliness
Food
Communication

by Donna about Moli on 29/07/2021

Response by Moli on 31/07/2021:

Thank you for the response provided.

I understand Donna is a little upset about what happened but the facts are a bit off track.

1) First of all, about the incident like she mentioned, several adults were present at the spot including the Oftsed inspector herself. No one thought it would be a big accident as she describes.

2) I hope the green fracture(s) she mentioned, has healed on her son's hand by now. It was a pleasure to look after him for 4 times he was present in the setting overall.

3) Sorry for any inconvenience caused, but I was just following the protocol needed to inform all relevant authorities at that time.

4) As for not informing Donna directly, I was very busy handling the situation then, but also thought the parent's adult daughter, who came in to pick his brother from the setting, would pass on the information to her mother Donna straight away. I had informed Donna's daughter everything in presence of the adults present.

I did the best as could be done at that time.
I sincerely hope Donna's son gets into a good school and has a bright future.

Lovely lady

Emily looked after my children very well and provide lots of stimulating activity to tend to their carrying needs. I would definitely recommend her to other parents and say that the best part of my day is coming home to see and hear that my children are happy 😊