Niamh

Poor Experience Very Disappointed and Deeply Con

I regret to say that my experience with this childminder has been extremely disappointing and concerning. From the outset, there were issues with professionalism and communication, but the final straw was a serious lapse in duty of care.

My child was returned to me severely sunburnt after being under her supervision, which is completely unacceptable. It was clear that no effort was made to ensure he was protected from the sun—no sun cream applied, no appropriate clothing or shade. This is not only neglectful, but dangerous. As a parent, trusting someone with your child’s wellbeing is not something taken lightly, and that trust has been completely broken.

In addition to this, the childminder’s attitude has been consistently rude and unprofessional when concerns were raised which lead to her shouting at myself while my child and other children were present.Rather than taking responsibility, she was dismissive and defensive, showing little regard for the seriousness of the situation.

I would strongly caution any parent considering her services. The lack of basic care, professionalism, and respect is deeply troubling, and I would not recommend her under any circumstances.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Niamh about Pinewood (Childminder) on 24/06/2025

Response by Pinewood on 24/06/2025:

I take the safety and wellbeing of every child in my care extremely seriously. While I regret that your child experienced sunburn, I acted in accordance with the information and resources provided at the time. I have since reinforced sun safety protocols to avoid any future issues.

I do not accept the characterisation of my conduct as rude or unprofessional. I always aim to handle concerns calmly and constructively. The accusations made in this review are exaggerated and do not reflect my longstanding commitment to high standards of care.

I am proud to say that many parents are very happy with the service I provide, and their positive feedback reflects the care, attention, and professionalism I bring to my role.