We cannot recommend Susan more highly. She has been working with us since November 2013 as nanny to our daughter for two days a week. Our daughter had just turned one when she started.

Susan is extremely warm and friendly and our daughter quickly came to trust and feel safe with her, and to love her company. Susan approaches her work with professionalism and takes a great interest in our daughter’s development as well as her wellbeing. She is highly safety-conscious and we feel she gives our daughter the best possible care, both physically and emotionally.

We have an excellent rapport and working relationship with Susan and find it very easy to have conversations with her about the things we would like for our daughter. Susan very much takes her lead from us on this point but also makes sensible and helpful suggestions.

Susan always engages our daughter in fun, varied and interesting activities. Susan is extremely hard working and has very high energy levels. When I come home from work they are always deeply engaged in whatever they are doing, whether that is reading, doing something crafty or playing games and laughing together.

She is very responsive to how our daughter is feeling and if she is tired or having an off day Susan, will changes things around and do a calmer activity.

Our daughter loves her days with Susan and afterwards talks happily about the things they have done together.

Susan’s hearing loss has never given us the slightest cause for concern. It really is just not an issue. She is an excellent communicator both with adults and children. If anything, the exceptionally high levels of attention she pays to our daughter – she is totally engaged with her, all of the time - mean that she is even better cared for and nurtured. Susan has also taught our daughter some sign language and we can see that this has really helped the development of her communication skills.

Susan is someone who you can feel very happy and confident with looking after your children. You can leave the house safe in the knowledge that you have the best nanny possible and that they will have a great day together.

• Overall
• Cleanliness
• Food
• Communication