Robin’s nest nursery's 1 Star Reviews

Nursery

4.67 out of 5

12 ratings

5 star

92%

4 star

3 star

2 star

1 star

Parents say

The nursery receives mixed reviews, with some parents praising the excellent care, support for special needs children, and friendly staff. However, one significant complaint raises serious concerns about hygiene and safeguarding. Most reviewers express satisfaction with the nursery's dedication to children's growth and development.

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Below are the 1 star reviews for Robins N. Please note that reviews represent the subjective opinions of other Childcare.co.uk members and not of Childcare.co.uk. Parents must carry out their own checks and references on childcare providers to ensure that they are completely happy before enaging in the use of their services.

Do not send to this nursery

We regret sending our child to Robins Nest Nursery. Please read this if you’re considering it.

Our son came home from this nursery on more than one occasion with a severely soiled nappy—leaking faeces down his legs and back. This was especially concerning because he is fully potty trained and can clearly communicate when he needs the toilet. On both occasions, his daily report had no toileting record at all, and we were given no explanation.

We raised formal concerns with the nursery. The first time, they apologised and refunded a month’s fees. Hoping it was a one-off and trusting their assurances, we gave them a second chance. Unfortunately, the same issue happened again.

After the second incident, our son was visibly distressed, saying that his bottom hurt and expressing reluctance to return. We made another formal complaint, citing our concerns around hygiene, safeguarding, and emotional wellbeing.

Shortly afterwards, the nursery terminated his place via email, without prior notice or discussion. They stated that they had “fulfilled their duties” and informed Ofsted.

We were shocked and saddened by their response. We expected a more constructive approach, especially given the nature of our concerns.

We are now raising this matter with Ofsted and the Local Authority Designated Officer (LADO) for further investigation. We feel strongly that no child should experience this kind of situation, and no parent should be left in the dark when concerns are raised.